Pendo

Pre- & Post-Sales Customer Engineer, Commercial

Raleigh, NC · Director

Sponsorship not specifiedDetected 13 days ago

JavaScriptHTMLCSSRESTSparkSalesforceAccount ManagementCustomer SuccessResearchLeadership

About the role

The Team + The Role Pendo's Customer Engineering team is the technical backbone of the company's pre- and post-sales customer motion.
As a Customer Engineer, you are the primary technical resource for a portfolio of Commercial accounts.
This role is based in our Raleigh office.

Partner with Account Directors to understand customer pain, business goals, and technical requirements.
Craft and deliver demos, define success criteria, guide installation, and lead hands-on technical evaluations and workshops.
Lead discovery conversations across product stacks, integration environments, and customer goals.
Own onboarding for purchased modules, troubleshoot integrations, and answer technical questions related to APIs, data models, configuration, and front-end implementation.
Support growth opportunities by bringing a strong technical point of view on customer needs, readiness, and value.
Own the technical dimension of account risk, including champion turnover, integration issues, stalled rollouts, and technical blockers.
Document risks in Salesforce, build mitigation plans with Account Directors, execute resolutions, and escalate to leadership when broader support is needed.
The team supports growth by bringing technical ownership across the full customer lifecycle, from discovery and evaluation through implementation, adoption, retention, and expansion.
You serve as a trusted technical advisor who helps customers drive outcomes with Pendo.

You're rewiring how you work around them.
3 to 5 years of experience in a customer-facing technical role such as Sales Engineering, Solutions Engineering, Technical Account Management, Customer Success Engineering, implementation, or professional services.
Hands-on experience with web technologies including HTML, CSS, JavaScript, and REST APIs, with the ability to inspect, troubleshoot, and configure front-end implementations.
Experience managing a portfolio of accounts with competing priorities, customer needs, technical workstreams, and commercial deadlines.
Experience working in enterprise software and complex B2B customer environments.
Experience with Pendo, digital adoption platforms, product analytics, or in-app experience tooling.
Familiarity with product management, user experience, or digital transformation domains.
Experience with data integration, event tracking, or analytics instrumentation.
Track record of owning technical metrics such as adoption and implementation quality alongside commercial outcomes such as retention and expansion.

The expected On-Target Earnings (OTE) range for this role is USD $158,959 - USD $198,699, with a 70/30 base-to-variable compensation split.

Highly competitive, employer-heavy coverage including $0 premium options, strong 401(k) match, equity, and flexible time off.
You partner with Account Directors to own discovery, demos, onboarding, technical health, risk, and expansion strategy.
Facilitate enablement workshops, support account health planning, and help customers measure and articulate the ROI of Pendo.

EEOC: We are an
If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io.

equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success.
We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success.
Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities.

This listing is sourced directly from Pendo's careers page and normalized into a canonical job model.