The Trade Desk
Platform Support Coordinator
New York · Full-time
Sponsorship not specified$40k-$73kDetected 2 days ago
HTMLSQLAccessibilityExcelCustomer SupportCommunicationCollaborationProblem SolvingTime ManagementMicrosoft Office
About the role
- Our technology helps advertisers reach the right audiences across the open internet - from streaming TV and podcasts to mobile apps, news, and more.
- When you work here, your impact is worldwide.
Responsibilities
- Support for application issues
- Multi-task, manage, and resolve transactional application support requests
- Maintain the company's ticketing system
- Coordinate in-depth training on support-related tools and processes
- Light on-call/after-hours support
- Support for application issues; ensuring that incidents within our platform or tools are addressed within established SLAs
- Maintain the company's ticketing system; answer, troubleshoot, and resolve various technical issues related to The Trade Desk's trading platform
Requirements
- Bachelor's Degree from a four-year university or relevant substitute experience
- Will be required to routinely or customarily troubleshoot items related to the platform that require independent judgement, decision-making, and unique approaches
- Effective time management skills. ability to prioritize and meet deadlines
- Outstanding written and verbal communication skills, including an ability to explain complex subjects to a non-technical audience. #LI-LM2
Nice to have
- Strong experience with Excel and MS Office, including pivot tables, chart-making, and manipulation of large data sets is a plus
- General knowledge of RTB, DSPs, ad exchanges, aggregators, ad servers, and other optimization platforms is a plus
Skills
- Advertising powers the content people love.
Compensation
- The base salary range for this role is
- $39,800 - $73,000 USD
Benefits
- Interns are not eligible for variable incentive awards such as stock-based compensation, retirement plan, vacation, tuition reimbursement or parental leave
- At the Trade Desk, Base Salary is one part of our competitive total compensation and benefits package and is determined using a salary range.
Equal opportunity
- As an Equal Opportunity Employer, The Trade Desk is committed to creating an inclusive hiring experience where everyone has the opportunity to thrive.
- Please reach out to us at accommodations@thetradedesk.com to request an accommodation or discuss any accessibility needs you may require to access our Company Website or navigate any part of the hiring process.
- When you contact us, please include your preferred contact details and specify the nature of your accommodation request or questions.
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This listing is sourced directly from The Trade Desk's careers page and normalized into a canonical job model.