Praxis Precision Medicines, Inc.
Care Coordinator, PSP HUB
United States - Remote · Senior
Sponsorship not specifiedDetected 55 days ago
SalesforcePharmacy PracticePatient CareLeadershipCommunicationCollaboration
About the role
- You are responsible for overseeing the management of patient cases and ensuring timely completion of related tasks throughout the full patient journey.
- With a f ocus on expediting time to therapy, the Care Coordinator proactively identifies and resolves access and adherence barriers through close monitoring of the patient journey.
- Y ou are an e xperienced patient case management professional managing a complex caseload of patients with rare and refractory CNS conditions.
Responsibilities
- Able to independently manage difficult caregiver conversations, and non-routine access situations; share case learnings to strengthen team capability.
- Own the end-to-end journey from enrollment through adherence, ensuring a seamless and high-touch experience for caregivers and providers
- Build and maintain working relationships with senior internal and external partners (specialty pharmacy account leads, FRMs, Clinical Educators, provider office managers); adapt communication style to different stakeholder audiences.
- Partner closely with dispensing specialty pharmacies to coordinate therapy initiation, shipment, and ongoing adherence support
- Document all interactions accurately within Salesforce and other PSP systems, ensuring compliance and data integrity
- You support caregivers with empathy while staying focused on outcomes
Requirements
- Bachelor's degree and minimum 5 years of case management experience within or supporting pharmaceutical patient support programs
- Experience working with caregivers and families navigating treatment on behalf of patients
- Experience utilizing business rules for free goods programs and Patient Assistance Program (PAP) eligibility
- Complete working knowledge of pharmacy benefit structures, prior authorization workflows, appeals processes, specialty pharmacy operations, and patient assistance program design.
- Hands-on experience collaborating with field-based teams (e.g., clinical educators, reimbursement managers) and specialty pharmacies
- Proficiency with Salesforce and patient support program platforms (case management, benefits verification, adherence tracking tools)
- Nurse, Medical Assistant, Social Worker or senior reimbursement specialist experience preferred
Nice to have
- Experience supporting CNS therapies is strongly preferred
Benefits
- Serve as the primary point of contact for caregivers, patients, and healthcare providers delivering clear, timely, and empathetic communication
- Communicate benefit investigation results and provide education on financial assistance programs
- Coordinate benefits investigation, prior authorizations, and financial assistance in partnership with internal and external stakeholders
Apply directly at Praxis Precision Medicines, Inc. →Create a free account for alerts like thisView Praxis Precision Medicines, Inc. immigration profile
This listing is sourced directly from Praxis Precision Medicines, Inc.'s careers page and normalized into a canonical job model.