Sonesta International Hotels Corporation
Housekeeping Manager
Royal Sonesta Kaua`i Resort- Lihue, HI
Sponsorship not specified$67k-$80kDetected 8 days ago
ForecastingExcelCustomer SupportEpicLeadershipCommunicationProblem SolvingOrganizational SkillsMicrosoft Office
About the role
- The 8th largest hotel company in the U.S.-and growing fast.
- An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised makes us everywhere you want to be.
- Together We Thrive -bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ in eight countries and counting.
Responsibilities
- Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
- The Housekeeping Manager's focus on guest and associate satisfaction, expense control and product quality and will lead to their contribution to the overall goals of the hotel.
- Analyze guest satisfaction data to develop and implement plans to achieve established goals related to guest satisfaction and cleanliness scores.
- Utilize and collaborate with resources across different departments and corporate office.
- Motivate employees to perform to their highest standard and establish a trusting environment to enrich the culture.
- Lead by example and operate with integrity and respect.
Requirements
- Serve as "Manager on Duty" as required and respond to emergency situations as needed.
Nice to have
- The person in this role may be exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently.
- The person in this role may be carrying, lifting or pulling items weighing up to 50lbs and pushing and /or pulling approximately 200lbs.
- The person in this role will be frequently standing up, bending, climbing, kneeling and moving about the hotel.
- Ten to twelve hour shifts sometimes required.
- High school graduate, some college or equivalent.
- Must have a minimum of 2 years' experience as a Housekeeping Supervisor.
- Experience in a hotel or a hospitality-related field preferred.
Skills
- Assist in hiring, training and promotion of all housekeeping employees.
- Conduct pre-shift meetings with staff and review all information pertinent to the day's business.
- Monitor, measure, and recognize performance of employees. Assist in the annual performance evaluations.
- Ensure employees are treated fairly and equitably. Handle employee issues in a professional and timely manner.
Compensation
- $67,000-$80,300 - Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific/overall experience
- Assist the Executive Housekeeper in the development of the department's annual budget. Monitor performance against plan in revenues, labor costs & expenses.
Benefits
- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts
- Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families.
- We offer a variety of benefits to our employees including:
Equal opportunity
- equal opportunity employer.
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This listing is sourced directly from Sonesta International Hotels Corporation's careers page and normalized into a canonical job model.