Advocate Health

Advocate Health

Patient Service Representative (PSR) - Endocrinology Clinic

Aurora St Lukes Medical Center - 2900 W Oklahoma Ave · Part-time

Sponsorship not specified$24k-$40kDetected 1 day ago
ComplianceProcess ImprovementCustomer SupportHIPAAClinical TrialsPatient CareResearchLeadershipCommunicationProblem SolvingMicrosoft Office

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odds of building a lasting career here

15Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

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About the role

  • Available to be able to work an 8-hour shift between hours of operation.
  • Flexible to fill in for scheduled PTO and call ins when available.
  • Must work at least an 8-hour shift within every 2 week pay period.

Responsibilities

  • May perform visit closure, including checking out patients after their visit, scheduling follow-up appointment(s), and providing patients with the after-visit summary.
  • May educate and support patients with the patient portal/app.
  • Creates a welcoming and professional environment for our patients and visitors by demonstrating extraordinary customer service.
  • Maintains excellent public relations with patients, families, and clinical staff as well as demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information.
  • May be cross-trained across various specialties and provide staffing support as needed.
  • Collect and manage payments including cash payments, if applicable, and follow security related to cash handling.
  • Operates all equipment necessary to perform the job.
  • Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.
  • Access is exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it Inspiring Professionals With our dynamically inclusive workforce and strong connections to the places where we live and work, we'll touch more lives and contribute to stronger and more vibrant communities.

Requirements

  • Must be able to transition from sitting to standing frequently.
  • Must be able to stand and sit for extended periods of time and be physically mobile throughout the workday.
  • Must be able to push/pull up to 50 lbs. with assistance.
  • Must be able to use hands with fine motor skills for keyboard data entry.
  • Has knowledge of which rules, forms and questions must be enforced to make sure AAH remains compliant with government agencies and regulations.
  • Obtains patient or guarantor signatures as required.
  • Licensure, Registration, and/or Certification Required: None Required.
  • Experience Required: None Required.
  • Must be able to manage high-volume workloads with many interruptions in a fast-paced environment without direct supervision.

Skills

  • Demonstrate the Advocate Health purpose, values and behaviors.
  • Ability to work in a high profile and high stress area, working independently to set and meet deadlines, multitask and prioritize work.
  • Strong attention to detail and accuracy.
  • Excellent customer service skills in a variety of situations.
  • Must have excellent service recovery skills.
  • Demonstrated independent thinking and problem-solving skills, ability to exercise judgment to triage issues and concerns.
  • Interact with physicians and their staff to resolve issues related to the patient care.
  • Strong understanding and comfort level with computer systems and proficient typing skills.
  • Demonstrated technical proficiency including experience with electronic email, Microsoft Office, internet browser and phone technology.
  • Ability to handle sensitive and confidential information according to internal policies.
  • Excellent organizational skills.
  • Demonstrated ability to effectively act as a resource to other teammates.

Compensation

  • Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs.
  • Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Benefits

  • Between 24-40 hours This position is not benefit eligible.
  • About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health.
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This listing is sourced directly from Advocate Health's careers page and normalized into a canonical job model.