Signode
Customer Service Representative
Roselle, IL, United States · Full-time
No sponsorship$22k-$27kDetected 8 days ago
ExcelERPCustomer SupportCommunicationProblem Solving
About the role
- We produce strap, stretch and protective packaging.
- We also manufacture packaging tools and equipment used to apply the bulk packaging materials.
Responsibilities
- Manage the customer experience including processing and entering customer data in an accurate and timely manner; maintaining effective customer, sales and field service employee relationships; and striving for customer satisfaction by resolving issues in the most efficient and effective manner.
- Maintain appropriate records and documentation in our ERP System.
- Provide problem solving and continuous improvement by removing barriers that impact product quality, support, or on-time delivery and customer satisfaction.
- Collaborate with other departments to resolve customer issues and align with customers' needs and requests.
Requirements
- To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.
Nice to have
- High School Diploma or GED required.
- Associates degree in Business or related field preferred.
- 2+ years of previous customer service experience, preferably in manufacturing and/or installation/maintenance/repair environment.
- Excel experience (VLOOKUP's, Pivot Tables)
- Ticketing system experience, a plus.
- ERP experience (quoting, order entry, and returns) is a plus.
Skills
- These commercial packaging products are used to pack, bundle, unitize, protect, and secure goods during warehousing and transit.
Compensation
- The hourly wage for this position ranges from $22.00 - $27.00 and varies based on specific responsibilities and geographic location.
- Starting hourly rate within this range will be determined based on the candidate's experience, qualifications, and/or skillset.
Benefits
- Signode offers a comprehensive benefits package to full-time employees, which includes health, dental, vision, 401k, paid time off, life insurance, wellness perks, and more.
- Benefits begin the month following the hire date.
Company info
- Respond full circle to requests from customers, sales reps and service reps.
- Communicate proactively with customers to keep them aware of updates, changes, delays, and other information deemed important to them.
Equal opportunity
- All your information will be kept confidential according to EEO guidelines.
- Reasonable Accommodation Statement
Visa & Work Authorization
- The Company does not sponsor for employment-based visas for this position now or in the future.
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This listing is sourced directly from Signode's careers page and normalized into a canonical job model.