PointClickCare

PointClickCare

Senior Vice President & General Manager, Senior Living

Remote or Mississauga · Exec

Sponsorship not specifiedDetected 19 days ago
HRCustomer SuccessResearchLeadershipCollaborationAdaptability

About the role

  • PointClickCare is seeking a seasoned executive to serve as Senior Vice President & General Manager, Senior Living.
  • Reporting directly to the Chief Revenue Officer, this role is the single accountable executive for all growth, profitability, and market strategy within the Senior Living vertical.
  • This is a highly visible, field-oriented executive role that demands deep industry expertise, an operator's mindset, and a collaborative leadership style.

Responsibilities

  • Define and own the Senior Living segment strategy, including distinct go-to-market approaches for diversified operators and pure-play Senior Living organizations.
  • Own the P&L for the Senior Living business unit, including revenue, gross margin, and operating expense accountability across all SL market segments.
  • Drive net new ARR growth, net revenue retention, and expansion revenue targets, maintaining rigorous pipeline discipline and forecast accuracy.
  • Drive the full go-to-market motion for all Senior Living Products across all segments.
  • Hold direct line management responsibility for all customer-facing functions within the Senior Living vertical, including Sales, Customer Success, Professional Services, and Support leadership.
  • Recruit, develop, and retain top talent, building a high-performance team capable of executing against aggressive growth targets while delivering an outstanding customer experience.
  • Operate, manage, and lead a cross functional team of direct reports and matrixed resources to achieve jointly established business objectives.
  • Ensure appropriate staffing levels and skills to support current and planned Senior Living investments, proactively identifying and closing talent gaps.
  • Partner with Marketing to develop Senior Living-specific demand generation strategies, content, and brand positioning that resonate with operator buyers.
  • Collaborate closely with Finance, Legal, and People & Culture to align operational execution with corporate standards and requirements.

Requirements

  • Deep knowledge of the Senior Living market, including operator economics, care delivery models, regulatory environment, and the technology landscape serving the sector.
  • Proven ability to operate effectively in a matrixed environment, influencing outcomes across product, engineering, and marketing without direct authority.
  • Strong financial acumen, including experience owning and managing a multi-million dollar P&L, with proficiency in SaaS revenue metrics and operating KPIs.
  • Required Skills &
  • Required Skills & Qualifications:
  • 15+ years of progressive leadership experience in enterprise software, healthcare technology, or a related SaaS environment, with at least 5 years in a senior executive role with P&L ownership.
  • Demonstrated success leading and scaling customer-facing organizations (Sales, CS, Services) in a high-growth B2B software company.
  • Track record of building and maintaining executive-level customer relationships, with the credibility to engage as a peer with C-suite leaders at major Senior Living operators.
  • Willingness and ability to travel extensively to be present with customers, prospects, and team members across key markets.

Nice to have

  • Preferred Experience:

Compensation

  • Collaborate with the CRO and the broader executive team on annual planning, resource allocation, and investment priorities for the Senior Living vertical.

Benefits

  • Benefits starting from Day 1
  • Retirement Plan Matching (RRSP & 401K)
  • Flexible Paid Time Off
  • Lifestyle/Wellness Spending Account
  • Parental & Caregiver Leaves
  • Learning Programs & Resources
  • Develop and execute segment-specific investment theses, ensuring resource allocation reflects the distinct dynamics of independent living, assisted living, memory care, and continuing care retirement communities.

Company info

  • to help providers deliver exceptional care.
  • And that starts with our people.
  • As a leading health tech company that's founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
  • With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives.
  • We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact.
  • Recognized by Forbes as a top private cloud company and honored as one of Canada's Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
  • At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change.
  • Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making.
  • By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact.
  • It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
  • Join us in redefining healthcare - so it doesn't just survive, it thrives.
  • To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
  • The SVP & GM will spend significant time in market and with customers, building trusted relationships with C-suite stakeholders at both diversified and pure-play Senior Living operators.
  • Serve as the primary executive sponsor and relationship owner for key Senior Living customers and prospects, spending substantial time in market to deepen industry credibility and customer trust.

Equal opportunity

  • It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
  • PointClickCare welcomes and encourages applications from people with disabilities.
  • Accommodations are available upon request for candidates taking part in all aspects of the selection process.
  • Please contact recruitment@pointclickcare.com should you require any accommodations.

Visa & Work Authorization

  • Serve as the primary executive sponsor and relationship owner for key Senior Living customers and prospects, spending substantial time in market to deepen industry credibility and customer trust
Apply directly at PointClickCare →Create a free account for alerts like thisView PointClickCare immigration profile

This listing is sourced directly from PointClickCare's careers page and normalized into a canonical job model.