Swimlane

Swimlane

Customer Success Manager

Remote (United States)

Sponsorship not specifiedDetected 25 days ago
Agentic AICybersecuritySOC OperationsSalesforceCRMRecruitingCustomer SuccessCommunication

About the role

  • As a Customer Success Manager at Swimlane, you will own the post-sale experience for a portfolio of enterprise customers, driving retention, expansion, and product adoption.

Responsibilities

  • We foster a culture of innovation, trust, and continuous improvement-where your ideas matter and your work drives meaningful change.
  • Join us and help build the next era of Agentic AI-powered security operations.
  • About the role As a Customer Success Manager at Swimlane, you will own the post-sale experience for a portfolio of enterprise customers, driving retention, expansion, and product adoption.
  • You'll act as a trusted advisor to security leaders, using AI-driven insights, CRM systems, and customer success platforms to proactively manage risk, deliver value, and scale impact.
  • You will work cross-functionally with Sales, Product, Support, and Operations, and serve as a key voice of the customer within the organization.

Nice to have

  • candidates must currently reside in the United States to be eligible.
  • Don't meet every single requirement?
  • Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.
  • You may just be the right candidate for this or other roles!
  • 5+ years in enterprise B2B software roles

Company info

  • At Swimlane, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway!
  • Always be leveling up - We are continuously improving, embracing change, and consuming information to better ourselves and each other.
  • Move at the speed of WOW - We work with an extreme sense of urgency, but we never compromise quality.
  • Who we are, and what we offer: Swimlane is redefining security operations with Agentic AI automation that empowers organizations to work smarter, respond faster, and stay ahead of threats.
  • At Swimlane, we put people first.
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This listing is sourced directly from Swimlane's careers page and normalized into a canonical job model.