Box
Enterprise Customer Success Manager - East
New York, NY, United States · Mid
Stay score
odds of building a lasting career here
Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
$8,163 more — $119,163 — moves this role to Level IV and 4 lottery entries. That figure is inside the range the employer already advertised.
Based on the DOL prevailing wage for this occupation and worksite, a base salary of $119,163 would place this position at wage Level IV. That figure is within the posted range, and I'd like to target it. This role classifies under "Business Operations Specialists, All Other" for prevailing-wage purposes.
DOL prevailing wage, 2026-27 wage year · Business Operations Specialists, All Other (13-1199) · New York-Newark-Jersey City, NY-NJ. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
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About the role
- Box (NYSE:BOX) is the leader in Intelligent Content Management.
- We help companies thrive in the new AI-first era of business.
- Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.
Responsibilities
- Lead change management efforts to drive adoption of new workflows and behaviors, including stakeholder alignment, enablement and executive engagement
- Partner cross-functionally with Sales, Product, Engineering and Professional Services to:
- Deliver cohesive, high-impact solutions
- Box is redefining how enterprises manage and unlock value from their content in an AI-first world.
- You will work closely with executive stakeholders and cross-functional teams to align on priorities, drive change management, and ensure that Box delivers tangible impact.
Requirements
- 3+ years of experience in Customer Success, Account Management, Solutions Consulting, or a related customer-facing managing a book of business
- Demonstrated ability to translate customer needs into practical solutions and business outcomes
- Comfort navigating both technical and business conversations, including discussing integrations, systems, and data flows at a high level
- Solid hands-on experience with modern AI platforms and tools, with enough technical depth to understand, evaluate, and challenge solutions without needing to write production code
- Strong communication and storytelling skills, with the ability to articulate value clearly and persuasively
- If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!
Compensation
- Box is committed to fair and equitable compensation practices.
Company info
- Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide.
- Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations.
- At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world.
- Own the post-sales relationship for a portfolio of enterprise customers, with a focus on driving measurable business outcomes and long-term value realization
- Partner with customers to map and redesign critical workflows
- We are an AI-first company. You approach your work with a growth mindset and actively look for ways to leverage AI to drive smarter decisions, unlock new use cases, and increase your impact
- Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI.
- In this role, you will partner with enterprise customers not only to adopt Box, but to transform how work gets done across their organization using content and AI.
- You will serve as a strategic advisor and operator, helping customers understand their current content workflows, identify opportunities for improvement, and design future-state solutions that drive measurable business outcomes.
Equal opportunity
- We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and independence of people with disabilities and is committed to giving them the same opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.
- Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.
- Notice to applicants in Los Angeles: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance. The Fair Chance Ordinance is provided here.
- Notice to applicants in San Francisco: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance. The Fair Chance Ordinance is provided here.
This listing is sourced directly from Box's careers page and normalized into a canonical job model.