Tempus AI

Tempus AI

IT Support Specialist

Chicago

Sponsorship not specified$60k-$80kDetected 13 days ago
PythonPowerShellAccount ManagementOnboardingCustomer SupportZendeskVoIPPatient CareCommunicationCollaborationProblem SolvingCompTIA

About the role

  • Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way.
  • This role is perfect for someone skilled in troubleshooting, exceptional customer service, and utilizing enterprise IT tools.

Responsibilities

  • End-User Support: Respond to, track, and resolve IT requests via our ticketing systems (e.g., ServiceNow, Zendesk), ensuring timely communication and remediation.
  • Hardware & Device Setup: Configure, deploy, and maintain computer systems and laptops, utilizing Mobile Device Management (MDM) applications and managing inventory tracking.
  • Security & Networking: Install and support security products such as endpoint and anti-virus/malware protection, and assist with VOIP phone system troubleshooting.
  • Knowledge Base: Document solutions in ServiceNow and create Wikis or How-To guides to improve self-service resources and reduce repeat incidents for employees.
  • Collaboration: Coordinate support across teams, partner with cross-functional IT groups, and work with software and hardware vendors to resolve complex issues.
  • AV & Event Support: Provide break-fix support and maintain AV and conference room technologies, including TVs, Apple TV, Mac Mini, and Crestron.
  • Configure, deploy, and maintain computer systems and laptops, utilizing Mobile Device Management (MDM) applications and managing inventory tracking.
  • Install and support security products such as endpoint and anti-virus/malware protection, and assist with VOIP phone system troubleshooting.
  • Coordinate support across teams, partner with cross-functional IT groups, and work with software and hardware vendors to resolve complex issues.

Requirements

  • Associate's degree in IT, Computer Science, or equivalent hands-on experience.
  • Technical Skil ls: Proficiency in supporting both Mac OS-X and Microsoft Windows operating systems.
  • Soft Skills: Exceptional problem-solving and customer service mindset, clear verbal and written communication skills, and the ability to write clear user instructions and procedures.

Nice to have

  • General familiarity with Microsoft SCCM, scripting languages (PowerShell, Python, etc.), or professional certifications such as ITIL Foundations or CompTIA A+.

Skills

  • Experience installing and troubleshooting SaaS products and collaboration tools (Google Workspace, Slack, Dropbox).
  • Actual salary may vary based on qualifications and experience.

Compensation

  • CHI: $60,000-$80,000 The expected salary range above is applicable if the role is performed from Illinois and may vary for other locations (California, Colorado, New York).

Company info

  • What We're Looking For:
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This listing is sourced directly from Tempus AI's careers page and normalized into a canonical job model.