Planhat
Customer Success Manager New York
New York
Sponsorship not specified$100k-$150kDetected 6 days ago
Product ManagementProduct StrategyCustomer SuccessAdaptability
About the role
- You've been consistently promoted and entrusted with increasing responsibility.
Responsibilities
- Deliver measurable customer outcomes, aligning your strategy to either revenue expansion or operational efficiency and systematically tracking progress
- Drive product adoption as the foundation for creating long-term value and sustainable revenue growth
Requirements
- Perhaps you've spent a minimum of 3-5 years in high-performance environments like management consulting or a fast-growth startup, where clear thinking, fast execution, and accountability to outcomes were non-negotiable.
- Or perhaps you have previously been a CS leader and are now looking to bring your expertise to others.
- You are continuously growing your portfolio's revenue, hitting and exceeding NRR targets quarter over quarter
- You are consistently seen as a trusted advisor to revenue leaders, helping them translate strategy into measurable outcomes
- You are proactively identifying expansion opportunities and acting on churn signals before they become problems
- You are driving product adoption as the foundation for long-term value
Compensation
- The OTE salary range for this position is $100,000 - $150,000 per year.
Benefits
- Identify opportunities proactively, analyzing usage patterns, engagement signals, and customer health data to uncover expansion opportunities and mitigate churn risks
- Please also note the range listed is just one component of the company's total rewards package for exempt employees.
- Other rewards may include performance bonuses, long term incentives, a generous PTO policy, and other benefits.
Company info
- you set challenging goals and execute with urgency, driven by growth for both your customers and yourself
- Own commercial outcomes end to end, managing customers from onboarding through renewal and expansion, driving retention and maximizing NRR
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This listing is sourced directly from Planhat's careers page and normalized into a canonical job model.