Later

Account Manager (Client Success)

Los Angeles, California, United States · Vp

Sponsorship not specified$130k-$180kDetected 131 days ago

AccessibilityStakeholder ManagementCRMInfluencer MarketingSalesAccount ManagementForecastingCustomer SuccessResearchCommunicationCollaboration

About the role

By combining real creator relationships, trusted intelligence, and expert guidance, Later removes fear and guesswork from one of marketing's most visible investments.
You'll operate as a trusted advisor to senior stakeholders, balancing strategic planning with hands-on execution.
Success in this role requires strong commercial judgment, executive-level communication, and the ability to proactively identify growth opportunities within complex customer organizations.

Develop and maintain account maps that identify key stakeholders, decision-makers, influencers, and succession risks.
Lead executive-level conversations with VPs and C-suite stakeholders, uncovering high-value business challenges and positioning Later as a strategic solution.
Maintain high operational rigor across forecasting, CRM hygiene, and internal communication.
Partner closely with the Services team to scope, launch, and manage services engagements-ensuring seamless handoffs and delivery.
Coordinate across Sales, Product, Support, Finance, and Services to remove friction and deliver a cohesive customer experience.
Consistently delivers strong net revenue retention across assigned accounts through renewals and expansion.
Builds deep, multi-threaded relationships with senior customer stakeholders, reducing churn risk and increasing account longevity.
Acts as a trusted internal and external partner-bringing clarity, insight, and momentum to complex situations.
Later is the world's most intelligent influencer marketing company, built to give brands the confidence to create unforgettable campaigns.
By combining trusted insight with expert guidance, Later removes guesswork from influencer marketing, enabling brands to choose the right creators, execute fully managed campaigns, and drive meaningful growth across awareness, engagement, and revenue.

5+ years of experience in a revenue-owning role (Client Success, Strategic Account Management, Account Executive, or similar).
Proven experience retaining and growing revenue within enterprise or mid-market accounts.
Exceptional written, verbal, and presentation skills, with the ability to influence senior decision-makers.
Track record of operating as a trusted advisor, translating customer goals into clear, actionable strategies.
Ability to identify, engage, and retain key stakeholders in fast-changing customer organizations.
Comfort operating in ambiguity, prioritizing effectively, and maintaining momentum in a high-growth environment.
Background in influencer marketing, martech, SaaS, or agency environments.
Demonstrated success building and forecasting pipeline tied to renewals, upsells, and cross-sell.
Strong cross-functional collaboration experience across Sales, Product, Services, Support, and Finance.
How you work:
Driven by Impact: You deliver results that matter-prioritizing high-value work, meeting deadlines, and adapting quickly while keeping outcomes clear.
Strategic & Customer-Centric: You anticipate risks and opportunities, connect decisions to long-term growth, and build trust through proactive insights.

experience leveraging AI, automation, or operational tooling to scale customer success workflows.
Curious & Growth-Oriented: You seek knowledge, ask sharp questions, and apply learnings fast-challenging the status quo with a mindset of improvement.
Collaborative & Resilient: You thrive in change by staying resourceful, solution-focused, and positive-removing roadblocks, sharing insights, and keeping morale high.
Nice to have: experience leveraging AI, automation, or operational tooling to scale customer success workflows.

$130k-180k OTE USD
Where we work:
We have offices in Boston, MA
and Vancouver, WA. For select positions, we are open to hiring fully remote candidates. We post our positions in the location(s) where we are open to having the successful candidate be located.
Diversity, inclusion, and accessibility:
At Later, we are committed to fostering a culture rooted in an inclusion-first mindset at every level of the company, embracing the importance of hiring and building teams for culture add rather than culture fit.

Own renewals, upsells, and cross-sell motions in partnership with Sales, accurately forecasting outcomes and managing pipeline health.
All applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, national origin, disability, or age.

Accurately forecasts renewals and upsells, with clear visibility into risks and opportunities.
Customers clearly articulate the business value and impact of working with Later.
We have offices in Boston, MA; Vancouver, BC; Chicago, IL; and Vancouver, WA.
For select positions, we are open to hiring fully remote candidates.
We post our positions in the location(s) where we are open to having the successful candidate be located.
Build and own Mutual Success Plans for all assigned customers, aligning their business objectives to measurable outcomes delivered through Later.
Ensure customers are realizing tangible ROI from Later's products and services through ongoing value articulation and outcome tracking.
Build durable, trust-based relationships with customers from onboarding through renewal, positioning yourself as a long-term advisor
Stay current on trends across influencer marketing, social platforms, and the broader martech ecosystem to proactively advise customers.

We are committed to creating a diverse environment and are proud to be an equal opportunity employer.

This listing is sourced directly from Later's careers page and normalized into a canonical job model.