Standard Template Labs

AI Engineer

NYC, NY

Sponsorship not specified$160k-$230kDetected 308 days ago

PythonMachine LearningPyTorchNLPLLMsRAGMLOpsResearch

About the role

You will work on problems such as natural language understanding of IT tickets, dynamic knowledge extraction, intelligent workflow automation, and predictive insights from complex IT infrastructure data.
This is a hands-on engineering role with the opportunity to define the AI foundation of a company from day one.

Build scalable training and inference pipelines that integrate seamlessly into the core platform.
Partner with engineers and product managers to define AI-first features that differentiate our platform.
Evaluate performance, optimize models, and ensure reliability, scalability, and cost-efficiency of AI systems.
Backed by leading investors, we're leveraging AI, graph-based architecture, and exceptional design to transform how enterprises manage and engage with their technology ecosystems.
Build foundational product features for an AI-first enterprise platform

Experience with one or more of: natural language processing (NLP), large language models (LLMs), information retrieval, graph ML, or time-series forecasting.
Comfort working in a fast-paced startup environment with end-to-end ownership.
PhD is a plus.
Understanding of modern MLOps practices: model versioning, deployment, monitoring, and lifecycle management.
Bonus: experience applying AI in enterprise software or ITSM contexts.

The opportunity to take ownership of critical systems that scale to millions of users
A culture that values craftsmanship, autonomy, and technical excellence
Work from our Flatiron District, Manhattan office, where you'll be side-by-side with the founding team in a supportive, collaborative setting.
Bachelor's or Master's in Computer Science, AI/ML, or related field
Strong software engineering fundamentals (Python preferred) and experience with ML frameworks such as PyTorch or TensorFlow.

$160,000-$230,000 USD.
The reasonably estimated yearly salary for this role at is: $160,000-$230,000 USD.

Competitive compensation, equity, and benefits package
Research, prototype, and productionize machine learning models for ITSM use cases (ticket triage, incident prediction, workflow recommendations, CMDB inference).
Stay current with advances in machine learning, LLMs, and AI infrastructure, and apply them pragmatically.
Our team is currently seeking AI Engineers that will design, build, and deploy machine learning systems that form the intelligence layer of our ITSM platform.

equal opportunity employer, we don't tolerate discrimination or harassment of any kind.
As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind.

Whether that's based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local

This listing is sourced directly from Standard Template Labs's careers page and normalized into a canonical job model.