Betmgminc

Knowledge Management Specialist

Remote, New Jersey

Sponsorship not specified$50k-$66kDetected 1 day ago

Stakeholder ManagementContent MarketingZendeskWordPressLeadershipCommunicationCollaborationWritingSharePoint

About the role

In this high-performance role, you are expected to make informed decisions with wide-reaching consequences and champion operational excellence through collaboration, analysis, and innovation.
Assist in process definition, alignment, and optimization across Care, Risk and Payments Operations.
Serve as the process owner for multiple operational workflows, driving continuous improvement and consistency.

Map and maintain end- to -end workflows with full accountability for their design, governance, and accuracy.
Maintain and evolve a comprehensive knowledge base that supports real-time operations across multiple verticals.
Own standard customer-facing communications for all operational teams, aligning with regulatory, tone, and brand requirements.
Drive readiness for internal and external audits through meticulous documentation, real-time updates, and compliance tracking.
Administer and enhance content delivery platforms (e.g., Zendesk, Teams, SharePoint) to support scale and usability.
In addition, candidates must comply with and support BetMGM's responsible gambling policies, procedures, and initiatives.
We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms.
This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time.

Proven experience managing documentation, workflows, or knowledge bases in high-volume, high-complexity environments.
Technologically adept, with experience in systems such as Zendesk, SharePoint, or WordPress
Must be able to sit or stand and operate a computer or similar device for extended periods.
Ability to work in a fast-paced, rapidly evolving environment where self-direction and strong judgment are key.
As an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations.
Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies.
Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment.
2+ years of experience in operations enablement, content strategy, process design, or internal communications-preferably within regulated industries (e.g., fintech, betting, healthcare, or financial services).
Exceptional writing, editing, and content structuring skills. Communications, Technical Writing, Information Management, or related field preferred.
Demonstrated ability to independently own projects from strategy through execution while managing shifting priorities.
comfortable navigating tool integrations.
Analytical and detail-oriented mindset, capable of interpreting operational pain points and transforming them into scalable solutions.
Essential Requirements

Exceptional writing, editing, and content structuring skills.
Communications, Technical Writing, Information Management, or related field preferred.
Bilingual in English and Spanish preferred.

The annual salary range for this position is $50,000.00 - $65,625.00.
Factors which may affect starting pay within this range may include geography/ market, skills, education, experience and other qualifications of the successful candidate.

Medical, Dental, Vision, Life, and Disability Insurance
Pre-tax spending accounts including health care FSA and commuter savings
Flexible paid time off
Professional development reimbursement and ongoing skills training opportunities
This position is also eligible for participation in a performance-based bonus plan.

BetMGM LLC is an Equal Opportunity Employer.
As an organization, we are unwavering in our commitment to maintaining a discrimination-free work environment, and fostering a culture of inclusivity, belonging and equal opportunity for all employees and applicants.
If you need assistance or accommodation with your application due to a disability, you may contact us at recruitment@betmgm.com.

Applicants must possess legal authorization to work for our company in the U.S. without the need for immigration sponsorship.

This listing is sourced directly from Betmgminc's careers page and normalized into a canonical job model.