kiln
Member Experience Lead
Seattle, Washington
Sponsorship not specifiedDetected 8 days ago
CanvaProcurementOnboardingCustomer SupportCommunicationProblem SolvingAdaptability
About the role
- You are responsible for the daily flow of the environment, balancing physical space operations with a high-touch approach to hospitality.
- Whether you are welcoming a guest, helping a member solve a problem, or coordinating a community event, your focus is on creating a seamless and helpful experience for everyone.
- You play a key role in keeping our space vibrant, functional, and genuinely welcoming.
Responsibilities
- We deliver an exceptional experience that elevates the performance and lifestyle of our members through an ecosystem of people, products, places, and spaces.
- You will manage member inquiries, oversee digital communication channels like Slack, and lead the onboarding process to ensure every new member feels at home.
- Lead the daily "opening and closing" of the site.
- You will maintain a deep understanding of membership types and value propositions to help the Community Team achieve occupancy goals.
- Manage the procurement of food, beverages, and supplies.
- Maintain Kiln's brand standards by ensuring all physical elements of the space are consistently elevated.
- Manage Operations: Lead the daily "opening and closing" of the site.
Requirements
- You have a high standard for your environment and believe that a well-curated space-from the physical layout to the local snacks in the kitchen-is essential to a great workday.
- You have a service-oriented heart.
Nice to have
- Customer service and hospitality experience (required).
- Exceptional organizational and multitasking skills
- you can handle a busy front desk while managing event calendars.
- Integrity, dependability, and empathy
- you are a reliable teammate who cares about the member experience.
- Problem-solving skills
- you can troubleshoot a tech issue in a conference room or a maintenance request on the fly.
- Proficiency in basic computer skills (Canva proficiency is a major plus!).
Skills
- Strong verbal and written communication skills with a "people-first" attitude.
Benefits
- Personify Kiln's core values and strive to achieve our vision of an extraordinary workplace.
Company info
- Our mission is to change the world within the workplace, elevating the quality of life for our members and enabling teams to build in new and creative ways.
- Our community lifts individuals, facilitates learning, and is creating a collective that is capable of things we cannot imagine.
- A Natural People Person: You genuinely enjoy meeting new people and have an intuitive knack for making them feel welcome.
- You're the person who remembers the small details-a name, a coffee preference, or a project someone is working on-and you use those details to foster a sense of belonging for everyone who walks through the door.
- A Proactive Problem Solver: You don't wait for a task list; you see what needs to be done and you handle it.
- Whether it's smoothing out a scheduling hiccup or ensuring the physical space is polished and inviting, you take pride in keeping things running seamlessly for the community.
- An Engaging Communicator: You're comfortable and confident talking to anyone, from a first-time guest to a long-term member.
- You're great at sharing the value of what we do here and can articulate the "why" behind our space and services with ease and authenticity.
- Attentive & Detail-Oriented: You notice the little things that others might miss.
- Adaptable & Energetic: You thrive in a dynamic environment where no two days are the same.
- You're happy to jump in wherever you're needed, whether you're coordinating a local partnership, helping a member with a request, or setting the stage for a community event.
- Hospitality-Minded: You have a service-oriented heart.
- For you, hospitality isn't about a specific station or task; it's about a consistent attitude of warmth, attentiveness, and excellence in every interaction.
This listing is sourced directly from kiln's careers page and normalized into a canonical job model.