Gleanwork

Gleanwork

AI Success Manager, East

New York, NY

Sponsorship not specified$140k-$200kDetected 29 days ago
GitAWSGCPAzureCloud PlatformsDevOpsLLMsAgentic AIComplianceProject ManagementAccount ManagementCustomer SuccessZendeskCommunicationCollaborationProblem SolvingMicrosoft Teams

About the role

  • As an AI Success Manager (AISM), you will serve as the primary post-sales point of contact, accountable for platform health.
  • Help our customers achieve real business outcomes through the use of AI
  • Provide a blend of technical guidance and strategic partnership, acting as escalation manager when necessary.

Responsibilities

  • Serve as the primary lead on new customer deployments including hands on guidance for the setup of SSO and connectors
  • Own the end-to-end delivery from kickoff to go-live through renewal, ensuring clarity on expectations, timeline, and services budget for all stakeholders.
  • Create and execute joint success plans and EBRs that drive additional adoption, deepen engagement, and result in measurable business value.
  • Develop, communicate, and execute tailored project plans; facilitate cross-functional collaboration across delivery, operations, and technical teams.
  • Proactively identify risks or blockers and drive resolution-escalating internally when appropriate.
  • Guide and document improvements for onboarding processes, playbooks, and best practices.
  • AISMs collaborate closely with Account Executives, AI Outcomes Managers, Solution Architects, Support, and R&D on scoped engagements.
  • Solutions-oriented mindset; trusted advisor with the capability to own escalations.
  • As part of the interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about, design, and use AI to drive impact in your role.
  • Depending on your location, the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), or other privacy laws may regulate the way we manage the data of job applicants.

Requirements

  • You'll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company.
  • Feel free to reference any tools, platforms, or workflows you use today - prior Glean experience isn't required.
  • By submitting your application, you are agreeing to our use and processing of your data as required.

Nice to have

  • Familiarity with cloud platforms (AWS, GCP, or Azure) and related services.
  • Certification preferred.
  • Strong organizational, project management, and communication abilities.
  • Proven experience serving enterprise clients in strategic, consultative, and tactical, hands-on roles.
  • Experience with process documentation, playbooks, and continuous improvement initiatives.
  • Solutions-oriented mindset
  • Capable of handling ambiguity and thriving in a fast-paced environment.

Skills

  • Strong understanding of software development life cycles and methodologies, including Agile and DevOps practices.

Compensation

  • Certain roles may be eligible for variable compensation, equity, and benefits.
  • We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals.
  • When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing.
  • The standard OTE range for this position is $140,000-$200,000 annually.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.
  • The standard OTE range for this position is $140,000-$200,000 annually.

Benefits

  • Certain roles may be eligible for variable compensation, equity, and benefits.
  • When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing.
  • We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

Company info

  • The AISM is a hands-on role where you will lead and orchestrate successful implementations and long-term customer engagements, making our customers wildly successful.
  • We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization.
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This listing is sourced directly from Gleanwork's careers page and normalized into a canonical job model.