Five9
Senior Creative Project Manager
United States (Remote) · Senior
Sponsorship not specified$82k-$230kDetected 3 days ago
FigmaGraphic DesignProject ManagementAgileStakeholder ManagementVendor ManagementCommunicationCollaborationTime ManagementMentoringSharePoint
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odds of building a lasting career here
54Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Context, not a finding about this posting: of this employer's 4 green-card filings in this occupation, 100% were for a worker who already held the job.
Files H-1B transfers
3 transfer filings in the last year, covering 3 workers. Median labor-condition decision: 11 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
- You'll review creative and content for accuracy, consistency and alignment with Five9 tone, voice and style guidelines, and route issues back to the right owner to fix.
Responsibilities
- Own and improve creative request and production processes, identifying opportunities to streamline intake, prioritize competing requests, enforce intake standards and scale output
- Coordinate creative workflows across design, content, video and web teams, including internal stakeholders, external freelancers, agencies and vendors - moving work from brief to delivery with consistency and efficiency.
- Own the creative project calendar and team capacity plan, track progress, and proactively communicate milestones and updates
- Maintain QA checklists by asset type (web, email, video, social, print, events) and log recurring errors to improve quality upstream
- Manage creative projects from intake through delivery, including campaigns, brand assets, content, video, web, and social
- Create and maintain clear project timelines, status trackers, and schedules
- Consolidate stakeholder feedback, resolve conflicting input, and manage versioning and final approvals with a clear eye for detail and quality
- Lead creative calls, check-ins, and debriefs when needed
- Test new AI tools, share what works, and help build prompts, templates, and simple guidelines for using AI responsibly on the team
Requirements
- 7+ years of experience in creative project management or content operations, including 4+ years in a dedicated project management role, preferably in B2B SaaS, tech, or agency environments
- Bachelor degree or equivalent
- Experience managing budgets and opening/maintaining Pos
- Experience working in or with an in-house creative team or agency, including vendor management and agency collaboration
- Demonstrated experience enforcing brand guidelines, managing file versioning, and running creative approvals Must be able to work Pacific Time, 8 AM-5 PM
- Deep understanding of creative workflows and asset production across digital, print, video, and event channels
- Sharp editorial instincts and a strong eye for copy and design quality (typos, inconsistencies, off-brand elements, broken links, incorrect specs)
- Familiarity with brand voice, tone, and style guides-and the confidence to help others follow them
- Excellent communication and stakeholder management skills-able to move work forward while keeping everyone in the loop
- Track record of identifying and implementing process improvements that boost team efficiency and content quality
- Ability to prioritize competing requests, manage team capacity, and diplomatically push back on scope creep and late changes
- Working knowledge of project management methodologies (Agile, Kanban, or hybrid); PMP, CAPM, or similar certification a plus
- Comfortable reviewing, proofreading and editing content created by others and giving constructive feedback that builds trust and elevates work
- Advanced proficiency in Monday.com for project tracking and working familiarity with SharePoint, Figma, Slack, and Microsoft products; experience with proofing or DAM tools is a plus
- Understanding of graphic design fundamentals (layout, typography, color, and file formats)
Nice to have
- PMP, CAPM, or similar certification a plus
- Advanced proficiency in Monday.com for project tracking and working familiarity with SharePoint, Figma, Slack, and Microsoft products
- experience with proofing or DAM tools is a plus
Skills
- Join us in bringing joy to customer experience.
Compensation
- Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location.
Company info
- Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
- Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together.
- At Five9, we believe every customer interaction should be effortless, connected, and on brand.
This listing is sourced directly from Five9's careers page and normalized into a canonical job model.