Rochester
Communications Ctr Coord II
Strong Memorial Hospital, USA · Mid
Sponsorship not specified$19k-$25kDetected 28 days ago
DartComplianceCustomer SupportHIPAAPatient CareLeadershipCommunicationProblem SolvingMicrosoft Office
About the role
- Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability.
- Receives telephone calls and processes pages for physician and hospital staff members.
- Handles and makes emergency and informational overhead announcements.
Responsibilities
- Accurately and efficiently uses appropriate business systems and/or software to navigate, interpret and analyze, report, troubleshoot, record information, and documents problem resolutions.
Nice to have
- High School Diploma required
- Communications or Business Degree preferred
Skills
- Ability to work as a team required
- Proficiency with Microsoft office computer skills required
- Strong communications, listening and customer service skills required
- Ability to handle a large volume of calls and work under pressure required
- Excellent interpersonal skills required
- Ability to expedite incoming calls to adhere to department phone statistical expectations required
Compensation
- $18.71 - $25.27
- The referenced pay range represents the minimum and maximum compensation for this job.
- Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Benefits
- equity, leadership, integrity, openness, respect, and accountability.
- Participate in weekend on-call responsibilities to ensure coverage of all weekend shifts.
- Participate in on-call change responsibilities as needed to assure 24/7 coverage.
- Answers a large volume of incoming calls, using expert knowledge to respond to individual patient needs, while responding to specific protocols of medical departments.
Company info
- De-escalates situations involving dissatisfied customers, offering patient assistance and support.
Visa & Work Authorization
- information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected
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