iRobot
Senior Salesforce Developer, Service Cloud
US-MA-Bedford · Senior
No sponsorship$88k-$126kDetected 42 days ago
GitDevOpsRESTSalesforceCRMCustomer SupportCollaborationProblem Solving
About the role
- This role combines Salesforce development, integrations, and AI-driven automation.
Responsibilities
- Design, build, and support solutions on Salesforce Service Cloud, Salesforce Order Management (OMS) using Apex, Lightning, and Flows
- Deliver enhancements across the full development lifecycle
- Build and maintain API integrations using Apex and REST services
- Enhance the existing Agentforce chatbot to support transactional workflows
- Use Salesforce Data Cloud to support personalization and AI grounding
- Support identity resolution and data mapping as needed
- Support testing, UAT, deployments, and production releases
- Background in customer service, warranty, or technical support systems
Requirements
- 5+ years of Salesforce development experience
- Hands-on experience with Salesforce Agentforce
- Experience working with Salesforce Order Management (OMS) & Salesforce Service cloud
- Familiarity with Salesforce Data Cloud
- Experience with Git and Salesforce deployments
- Experience with AI, chatbots, or conversational automation
- Experience supporting global or multilingual Salesforce implementations
- Strong experience with:
Skills
- $88,000.00 - $126,000.00
- Introduction
Compensation
- $88,000.00 - $126,000.00
- We are looking for a Senior Salesforce Developer with strong experience in Service Cloud and hands-on exposure Agentforce.
- This role will support and enhance our Customer Care CRM platform, including an existing AI-powered chatbot used for customer troubleshooting.
- You will help expand the chatbot to support Agentforce actions, and scale it globally to support Europe and Japan with multilingual and localized workflows. This role combines Salesforce development, integrations, and AI-driven automation.
Visa & Work Authorization
- Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of any additional employment visas at this time.
This listing is sourced directly from iRobot's careers page and normalized into a canonical job model.