Humanoid
IT Office Support Engineer
US, Boston, MA
Sponsorship not specifiedDetected 12 days ago
LinuxRESTJiraProcurementCustomer SupportCommunicationCollaborationMicrosoft Teams
About the role
- The Boston office is home to a highly experienced team of electrical, mechanical, firmware, software, and controls engineers working alongside a prototype lab and a growing operational presence.
- IT infrastructure in the office is currently being established, and this role is central to that effort.
- The right person will earn trust by delivering value quickly, communicating clearly with highly technical colleagues, and identifying improvements proactively - while staying aligned with the broader IT team's policies and direction.
Responsibilities
- User Support & Service Quality
- Serve as the primary IT point of contact for the local office, delivering responsive L1/L2 support for engineers, developers, and operational staff.
- Support device lifecycle tasks: onboarding, offboarding, imaging, and configuration.
- Maintain accurate asset records and device assignments in Jira Assets.
- Manage IT hardware procurement requests, coordinating with vendors and internal stakeholders to fulfil equipment needs efficiently.
- Maintain up-to-date asset inventory across laptops, peripherals, AV equipment, and networking hardware.
- A foundational role in one of the most technically ambitious offices in the company - working alongside engineers who are building the next generation of humanoid robots.
- Real ownership from day one - you will be the IT presence in your office, with the autonomy to make a visible impact and the support of a collaborative global IT team.
Requirements
- 2+ years of experience in IT support or office-based technical support roles (L1/L2).
- Solid understanding of MDM/EMM platforms and endpoint management principles - hands-on experience with any major solution (Jamf, Intune, JumpCloud, or similar) is valued over familiarity with a specific tool.
Nice to have
- Prior experience in a fast-growing startup or scale-up environment.
- Familiarity with lab or engineering environments - understanding of how technical teams use and depend on their infrastructure.
- Exposure to security observability tooling or experience supporting IT security initiatives in collaboration with a Cyber team.
- Experience supporting specialist engineering software (e.g. CAD, simulation, or firmware development toolchains).
- The opportunity to help shape IT infrastructure, process, and culture as the company scales rapidly across North America.
- Close collaboration with IT Operations, Cyber, and ITSM teams across London, Boston, and Vancouver.
- Experience managing IT hardware procurement requests and maintaining asset registers.
- Proficiency with a ticketing and ITSM platform (Jira Service Management, ServiceNow, Freshdesk, or similar), including asset management workflows.
Compensation
- Competitive salary and the chance to grow your skills across endpoint management, infrastructure, AV systems, and IT security.
Benefits
- Comprehensive health coverage for US‑based employees, including fully paid medical, dental, and vision insurance, with virtual care and employee assistance resources.
- Meaningful time off to rest and recharge: 23 days of PTO (accrued), separate sick leave, and paid company holidays.
- 401(k) retirement plan with employer match.
- Equity included-we believe builders should share in what they build.
- Own the local rollout of JumpCloud MDM - including device enrollment, policy configuration, compliance verification, and ongoing health checks.
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This listing is sourced directly from Humanoid's careers page and normalized into a canonical job model.