Qadinc
FTZ Support Team lead
Houston, TX, United States
No sponsorship$100k-$125kDetected 19 days ago
Agentic AIProduct ManagementProduct StrategyStakeholder ManagementSupply ChainLeadershipMentoring
About the role
- This is a critical "player-coach" role that bridges the gap between software troubleshooting and FTZ rules and regulations e.
- Engineering Escalation Gatekeeper (Tier 2): Intercept and triage complex compliance tickets (e.g., ABI rejections, HTS logic errors, missing MPF calculations) to significantly reduce Engineering escalations.
- QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background.
Responsibilities
- FTZ Team Leadership & Upskilling: Manage, mentor, and train our frontline FTZ Support Agents on all aspects of FTZ ICRS utilization.
- Develop playbooks to empower the team to resolve E214 admission and 7501 entry workflow confusion on the first touch, expanding overall team capacity.
- Product Management Liaison: Partner closely with FTZ Product and Engineering leadership as the internal SME.
- Collaborative culture of smart and hard-working people who support one another to get the job done.
Requirements
- The selected candidate must have full work authorization already in effect in the U.S. No Visa sponsorship available.
- 2+ years of direct experience in Foreign-Trade Zone (FTZ) operations, preferably administering a zone using QAD FTZ software (Formerly SmartZone).
- Knowledge of how FTZ software interacts and relates to the Automated Commercial Environment (ACE) and the Automated Broker Interface (ABI).
- Deep operational understanding and experience in processing FTZ transactions, from CBP Form 214 admissions through shipments from the Zone, including CBP Forms 7512, 3461, and 7501.
- Experience with understanding required reporting, CBP, and PGA interaction when operating an FTZ.
Nice to have
- Strong understanding of how software, specifically FTZ software, uses integration to process transactions.
- The ability to troubleshoot and review integration files is a strong plus.
Skills
- Previous experience leading or mentoring, ideally in a globally distributed environment.
- Ability to understand how issues should be triaged based on how they affect customer's operations and compliance.
- Opportunity to join a growing business, launching into its next phase of expansion and transformation.
- An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy.
- Compensation packages based on experience and desired skill set
- Base
Compensation
- $100,000.00 - $125,000.00 USD Annual.
- Bonus: Eligible for an annual company performance bonus.
- Placement within our pay range will vary based on knowledge, skills, experience, and market location variations as well as internal peer equity
- This position is also eligible for an annual company performance bonus
- QAD | Redzone is redefining manufacturing and supply chains through its intelligent, adaptive platform that connects people, processes, and data into a single System of Action.
- With three core pillars - Redzone (frontline empowerment), Adaptive Applications (the intelligent backbone), and Champion AI (Agentic AI for manufacturing) - QAD | Redzone helps manufacturers operate with Champion Pace, achieving measurable productivity, resilience, and growth in just 90 days.
Benefits
- This position is also eligible for an annual company performance bonus
- U.S. benefits package includes medical, dental and vision coverage, a 401(k) plan with company match, short-term and long-term disability coverage, life insurance, paid-time off, parental leave, and well-being programs
- QAD's DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work.
- Your health and well being are important to us at QAD.
- Placement within our pay range will vary based on knowledge, skills, experience, and market location variations as well as internal peer equity
Visa & Work Authorization
- The selected candidate must have full work authorization already in effect in the U
This listing is sourced directly from Qadinc's careers page and normalized into a canonical job model.