Novosfiber

Director of Technology Development

Coppell, TX · Director

Sponsorship not specifiedDetected 100 days ago

Incident ResponseSystems EngineeringNetwork EngineeringLeadershipCommunication

About the role

The Director of Technology Development is a senior technology leader responsible for the overall architecture of the technology in use at both NOVOS and PRIME FiBER, including the underlying network itself, the B/OSS that drives it, and the internal IT infrastructure required to interact with it. This role combines hands-on technical leadership with
strategic ownership, focusing on operational stability, system simplification, and reliable end-to-end integration across internal platforms and wholesale partners. The Director holds full accountability for systems and network engineering, support, and IT. Key platforms and domains include Nokia Altiplano, Nokia Corteca, Sonar, COS, Vitruvi, IQGeo NMT, and

Drive platform stability, lifecycle management, automation, backup, and disaster recovery.
Partner with Network Operations and NOC teams to ensure internal networks support production fiber operations.
Implement monitoring, observability, and proactive performance management.
Support new product development through network and platform readiness.
Lead corporate IT operations including end-user computing, endpoint lifecycle management, identity and access management, SaaS platforms, and IT service management.
Own stability across IT, systems, networks, OAP, and wholesale integrations.
Drive vendor rationalization, system consolidation, and technical debt reduction.
Lead incident management, root-cause analysis, and reliability improvements.
Build and lead teams across IT Support, Systems Engineering, Network Engineering, and Platform Integration.
Ownership & Accountability - Owns outcomes end-to-end and enforces accountability.

Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience).
10+ years of experience in IT, systems engineering, network engineering, or platform operations.
5+ years in senior technical leadership roles.
Experience integrating Order & Activation Platforms (OAP) in fiber or telecom environments.
Proven success stabilizing, consolidating, and scaling platforms in high-growth organizations.

Ensure architectural consistency and integration integrity across systems.
Act as escalation owner for OAP-related customer or wholesale activation issues.
Eliminate manual provisioning through automation and hardened workflows.
Establish ITIL-aligned service delivery practices including SLAs, escalation models, incident response, and change management.
Standardize tools, security baselines, and configurations to improve reliability and employee experience.
Serve as executive escalation point for critical IT outages and security incidents.
Mentor senior engineers and technical leaders.
Operate as a player-coach during critical initiatives or incidents.

This listing is sourced directly from Novosfiber's careers page and normalized into a canonical job model.