IBC Bank
Service Desk Technician I
San Antonio, TX · Mid · Full-time
Sponsorship not specifiedDetected 30 days ago
LeadershipCommunicationProblem SolvingCritical ThinkingTime Management
About the role
- Service Desk Technician I will be serve as Single Point-Of-Contact for all incidents/service requests, based on prioritization and urgency/impact, as reported by business stakeholders.
- The position will also be responsible for ensuring standardized and comprehensive troubleshooting steps are performed for each individual incident/request, providing thorough reporting to Service Desk Technician II and Supervisors as needed for escalation.
- The statements on this job description are intended to describe the general nature of level of work being performed by incumbents.
Responsibilities
- Gathers pertinent details and assigns/escalates tickets to the appropriate level of support
- Provides front line support for mobile devices
Requirements
- They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.
Nice to have
- Troubleshoots and resolves common internal/external serviced applications, software, hardware, etc.
- Provisions network access and password resets in all applications administered by IT Services
- Processes network access setup for new employees/non-employees
- Navigates and utilizes IT Service Desk Solutions Base, processes & procedures
- Provides technical assistance for software upgrades
- Utilizes intra-departmental training resources to achieve competent and proficient skill level with standard IT systems and IT industry practices
Skills
- Familiar with MS Windows Operating systems
- General computer networking concepts.
- Familiar with computer peripherals and connections.
- Familiar with common desktop applications and MS productivity applications.
- Active Learning and Learning
- Good written and oral communication skills.
- Complex Problem Solving
- Critical Thinking
- Time Management
- High School Diploma or GED
- Associate's, Bachelor's Degree or Technical Certification in related field
Company info
- IBC Bank successes are the result of an aggressive and innovative attitude.
- The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities.
- IBC bank hires talented, creative and dedicated individuals to help our business succeed.
- We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence.
- We are currently seeking to fill positions across all business segments.
- IBC's focus is to be customer centric and strive to provide excellent customer experience.
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This listing is sourced directly from IBC Bank's careers page and normalized into a canonical job model.