Realtime Robotics

Customer Enablement Lead (US)

Boston, Massachusetts, United States

No sponsorshipDetected 35 days ago

Project ManagementJiraHubSpotCRMCustomer SuccessCadenceRoboticsCAMProcess Simulation

About the role

Customer engineers are adopting a workflow their industry has no muscle memory for, and the speed at which they become competent and self-sufficient directly determines the success of each deployment.
It is a systems role accountable for outcomes (deflection rate, time-to-competence, content freshness), not a page count.
Developed by extracting expertise from delivery and application engineers.

Define the customer competence journey and build the curriculum, reference material, and in-product guidance to take engineers from first login to self-sufficient power user.
Build and maintain the content infrastructure: information architecture, authoring and review workflow, versioning aligned to releases, and publishing surfaces (docs portal, in-product help, video, structured courses).
Run a monthly prioritization loop: mine Support and Success data to determine what to build, fix, or retire.
Partner with Product Management to improve error reporting and in-product guidance so the product itself becomes the first teacher.

Track record of measuring and improving self-service outcomes (deflection, activation, time-to-value), not just producing deliverables.

planning, prioritization, risk identification, and status reporting.
Technical aptitude to learn a complex engineering product deeply.
Background in simulation, CAD/CAM, robotics, or industrial software is a significant plus.
Skilled at extracting knowledge from subject matter experts and turning it into teachable, scalable content.
Proficiency with Jira, HubSpot, or similar project management and CRM tools.
Comfortable operating as a function of one, with the judgment to know when that needs to change.
Preferred Bachelor's degree in Business, Engineering, or a related field.
MBA or relevant graduate degree a plus.
PMP, CSM, or equivalent certification.
Experience in a SaaS, industrial software, or manufacturing automation environment.
All candidates must be legally authorized to work in the United States now and in the future.
Strong project management skills: planning, prioritization, risk identification, and status reporting.

self-service deflection rate, time-to-competence, content coverage vs. product surface, content freshness vs. release cadence, and error-message click-through to resolution.

About Realtime Robotics Realtime Robotics is redefining how robots are deployed.
The platform enables users to simulate, test, and optimize entire robotic systems in parallel.
By removing the barriers that have kept advanced robotics out of reach for all but the largest players, the company is ushering in a new era of manufacturing-one where mass reshoring is not only viable, but inevitable.
About the Role Realtime Robotics sells software that changes how the world's largest manufacturers program and validate their robotic production lines.
the documentation, curriculum, in-product guidance, and content infrastructure that enables customers to resolve issues and build competence without requiring internal support.

All candidates must be legally authorized to work in the United States now and in the future

This listing is sourced directly from Realtime Robotics's careers page and normalized into a canonical job model.