Curiouscardinals Com
Customer Success Manager (Copy) (Copy)
San Francisco, USA
Sponsorship not specifiedDetected 196 days ago
SQLData AnalysisHubSpotAccount ManagementCustomer SuccessCustomer SupportLeadershipCommunicationCollaborationMentoringOrganizational Skills
About the role
- This role will be responsible for driving customer satisfaction and loyalty by optimizing the student and parent experience.
- The ideal candidate will be able to be both hands-on and strategic.
- If you are a curious, systems-minded operator with a strong work ethic and excellent communication skills, let's talk!
Benefits
- If you are passionate about education and are excited to join an early-stage startup with ambitious goals, hesitate no more!
- You'll accomplish this by reducing friction wherever possible so students can focus on having a positive learning experience.
- This includes guiding the student and parent through onboarding, mentor matching, lesson scheduling, and learning plan development.
- Throughout the customer journey, you will be responsible for providing an exemplary experience, as measured by customer satisfaction, pair health, and student/mentor engagement metrics.
Company info
- We are looking for an ambitious Family Success Specialist with a focus on Customer Support & Success, who is excited to join a small but mighty team that is r evolutionizing the way students learn and pursue their passions.
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