VyStar Credit Union
Contact Center Member Service Specialist (Location: Suwanee, GA)
Suwannee, Georgia · Part-time
Sponsorship not specifiedDetected 30 days ago
SalesRecruitingHRCommunicationMicrosoft Office
About the role
- Part time positions start at a minimum of 30 hours per week.
- To be considered, please complete the assessment within the allotted time.
- If you don't receive it after applying, check your spam folder.
Responsibilities
- All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work.
- To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates.
Requirements
- The minimum formal education required is a high school diploma or its equivalent.
- The candidate for this position must have a personality that enjoys talking to members on the phone. Must possess excellent listening and comprehension skills with proper telephone etiquette. Having sales experience in the financial environment is preferred.
- Also, having prior exposure to the lending process, familiarity with analyzing credit reports and exposure to interest computation methods is preferred.
- The candidate for this position may be tested for their effectiveness for providing excellent member service through the telephone, chat room and email during the hiring process.
- Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all-encompassing and are subject to change at any time by management.
Nice to have
- A minimum of one year experience in a position of direct member/customer contact in financial institutions, especially in a call center environment, is preferred
Skills
- Must have excellent verbal, written communication and telephone skills.
- Must have accurate data entry skills and be proficient in PC skills including Microsoft Word, Outlook, Internet access, etc.
- Must be able to communicate necessary information clearly.
- Must be professional in appearance and attitude.
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This listing is sourced directly from VyStar Credit Union's careers page and normalized into a canonical job model.