Fuze Health

Patient Experience Coordinator - FuzeRx

Remote, United States · Full-time

Sponsorship not specified$19k-$22kDetected 47 days ago

Customer SupportLeadershipCommunicationCollaborationProblem SolvingAdaptability

About the role

Fuze Health's foundation is built upon the strategic combination of several proven, technology-powered innovators in the digital health, diagnostics, and pharmacy sectors.
Reporting to Central Operations leadership, this role is essential to maintaining patient satisfaction, operational efficiency, and high-quality service standards within FuzeRx.
Our goal is to ensure that everyone feels valued and empowered to thrive.

Issue Resolution: Review and resolve escalated problem orders to identify root causes and implement effective solutions.
Cross-Functional Collaboration: Work closely with internal teams to ensure smooth workflows and provide operational support when needed.
Customer Service Excellence: Maintain a positive, empathetic, and professional attitude in all interactions to promote a patient-first experience.
Performance Achievement: Strive to exceed key performance indicators (KPIs) and service-level expectations for both internal and external partners.
Claims Adjudication: Manage claims adjudication processes, including review, troubleshooting, and resolution of rejected or denied claims.
Copay Assistance: Coordinate and support patient access through copay assistance programs and other financial support resources.
Review and resolve escalated problem orders to identify root causes and implement effective solutions.
Work closely with internal teams to ensure smooth workflows and provide operational support when needed.
Maintain a positive, empathetic, and professional attitude in all interactions to promote a patient-first experience.
We believe that the diversity of thought, background, and experience strengthens our teams and drives innovation.

High School Diploma or GED equivalent required.
Required Experience &
Required Experience & Qualifications:
1+ year of customer service experience (healthcare or pharmacy experience preferred).
Strong phone and messaging etiquette with a proven ability to deliver outstanding customer support.
Excellent written and verbal communication skills for effective interaction with patients, customers, and team members.
Detail-oriented with strong organizational and problem-solving abilities.
Ability to work collaboratively in a team environment and build strong professional relationships.
Self-driven and comfortable working with complex systems in a remote work environment.
Adaptable to change and capable of managing multiple priorities in a fast-paced setting.

The compensation range for this position is $19.00-$22.00/hour, in addition we offer a range of benefits including:

The compensation range for this position is $19.00-$22.00/hour, in addition we offer a range of benefits including:
At Fuze Health, we are committed to fostering an inclusive environment that celebrates diversity in all its forms.
Conduct benefits investigations to verify patient coverage, eligibility, and reimbursement requirements.
At Fuze Health, we put patients first and tirelessly address the most pressing needs in healthcare.
Billing Functions: Perform comprehensive pharmacy billing functions across both pharmacy and medical benefits.

Call Handling: Manage inbound calls from patients, insurance partners, and customers
Call Handling: Manage inbound calls from patients, insurance partners, and customers; route calls to appropriate departments as needed.
Manage inbound calls from patients, insurance partners, and customers; route calls to appropriate departments as needed.

This listing is sourced directly from Fuze Health's careers page and normalized into a canonical job model.