Zuora
Customer Solution Engineer
Remote - United States · Senior
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About the role
- Our growth story is only just beginning and we have a huge market opportunity ahead.
- We're looking for a highly collaborative, outcome-oriented Customer Solution Engineer to help us bring home the technical win and capitalize on this explosive growth.
- Working hand in hand with our Account Executives, you'll solve some of the most interesting business-critical challenges and transformations.
Responsibilities
- Own the technical relationships with a deep understanding of customer needs and constraints
- Deliver product demonstrations and technical presentations to a C-Level audience and articulate how Zuora's platform will allow their business to succeed and grow
- Use AI-centric solutions and personal technical capabilities to create end-to-end use case-specific demonstrations mapped to prospects' strategic objectives across industries
- Own making sure the customer is realizing value against their expectations
- Coordinate resources from across Zuora and partners from a technical standpoint
- Collaborate with solution architects in overall design and approach
- Support sales and marketing at field events with product demonstrations and technical subject matter expertise
- Collaborate deeply across teams and regions
- Build an inclusive, high-performance culture where people feel inspired, connected, and valued
Requirements
- Experience working with a diligent sales process methodology (MEDDIC, Value Selling, etc.)
- Experience with LLMs and agent development and maintenance
- Bachelor's Degree and/or relevant FinTech experience
- Beyond experience, you have:
Compensation
- The OTE range for this role is $124,375 - $251,160.
- OTE includes base salary and target variable compensation.
- A candidate's final OTE will be determined based on factors including qualifications, relevant experience, job-related knowledge, specific skills, location, internal equity, and budget.
- The base pay details represent the annualized salary range for the posted position.
- While we share a comprehensive range, a candidate's final base salary will fall within these guidelines and will be determined based on multiple factors including but not limited to: qualifications of the candidate, job related knowledge, prior related experience, specific and unique skills, the location of the role, internal equity and internal budget.
- Base pay is only one element of Zuora's Total Rewards Package.
Benefits
- Zuora offers a comprehensive total rewards package designed to support ZEOs' wellbeing, growth, and flexibility.
- Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
- Medical, dental, and vision insurance
- Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
- Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
- Learning & development stipend to support ongoing growth
- Mental wellbeing resources and support
- Benefits may vary by location
- Benefits may vary by location; details will be shared during the interview process
- A candidate's final OTE will be determined based on factors including qualifications, relevant experience, job-related knowledge, specific skills, location, internal equity, and budget.
Company info
- At Zuora, we help businesses grow smarter and adapt faster.
- Our platform powers modern business models - from subscriptions and usage-based pricing to AI-driven and outcome-based offerings - helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.
- We've led the Subscription Economy for more than a decade.
- Now we're evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.
- The Opportunity
- You'll focus on prospective customers, helping them embrace digital transformation, become disruptors, and avoid being disrupted.
- As the CEO of your domain, you'll become an expert on the entire quote-to-cash cycle for enterprise businesses across any sales channel.
- You'll leverage your technical prowess to knock out the competition and demonstrate how Zuora allows the world's largest companies to unlock new growth in the new world of total monetization.
- Our Customer Solution Engineering team is pivotal in sustaining our rapid growth across the globe.
- You'll be part of a collaborative environment where you contribute to our technical vision and help shape how we go to market.
- This is a remote position, so you'll be working remotely while occasionally getting together with your team for office visits, events, or offsites.
Equal opportunity
- Equal Opportunity Employer committed to creating an inclusive environment for all.
- Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).
This listing is sourced directly from Zuora's careers page and normalized into a canonical job model.