Zendesk
Revenue Operations Business Operations Intern
Madison, Wisconsin, United States of America · Intern · Internship
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Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
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the lottery is wage-weighted — each level is one more entry
The bottom of this range ($26,440) is below the Level I prevailing wage of $54,600. An H-1B cannot be filed below the prevailing wage, so an offer at the floor of this band could not be sponsored as posted.
DOL prevailing wage, 2026-27 wage year · Operations Research Analysts (15-2031) · Madison, WI. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
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About the role
- This nine-week, full-time position offers flexibility to accommodate class schedules and personal commitments.
- The position is hybrid so you will have the flexibility to work remotely and have the opportunity to come to the office and meet the team.
- We are aiming for an early June start date and prefer someone who can commit to 40 hours per week during the summer, with 2-3 days spent working on-site at the Madison Zendesk office.
Responsibilities
- Support the implementation of departmental process improvement and automation initiatives within the RevOps team, including AI-driven optimizations.
- Support and execute User Acceptance Testing within our commerce-to-cash systems.
- Document system workflows and process improvements relating to quoting, billing, and provisioning processes/systems.
- Perform ad hoc analysis, respond to insight requests, and conduct data extractions to resolve critical business issues.
- Develop and maintain various help center articles and enablement materials.
- Support the implementation of departmental process improvement and automation initiatives within the RevOps team.
- Learn the ins and outs of key systems (Stripe, Zuora, SalesForce, CPQ, Zendesk Support).
- This involves using data-driven insights to optimize pricing strategies, improving operational efficiency, and ensuring seamless workflows to maintain auditability across transactions.
Requirements
- Actively enrolled in a degree program in Economics, Business, Finance, Accounting, or a related field.
- Strong knowledge of G-Suite and Zoom applications.
- Must be authorized to work in the United States.
- Today we power billions of conversations with brands you know and love.
- If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Nice to have
- Familiarity or prior experience with Salesforce, Zuora, or another CRM tool is preferred but not mandatory.
- The US hourly base rate range for this position is $26.44-$39.90.
Compensation
- Please note that the compensation details listed in US role postings reflect the base rate only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.
Benefits
- At Zendesk, diversity, equity and inclusion are more than buzzwords, and bigger than the bottom line.
Company info
- As part of our commitment to innovation, we'll leverage AI and automation to enhance product monetization capabilities.
- We take pride in our ability to serve our internal and external customers through industry-leading responsiveness.
- Focus on project-based work to assist in integrating our legacy customers into our core systems from merger and acquisition activities.
- We are seeking a creative, engaged, and curious intern to join us this summer and support internal process improvements for scaling the Global Revenue Operations (RevOps) team.
- You will have a dedicated Mentor partnering with you to help you grow and develop during your internship.
Visa & Work Authorization
- Must be authorized to work in the United States.
This listing is sourced directly from Zendesk's careers page and normalized into a canonical job model.