Devoted Studios
Associate Director, AI Performance & Operations
Remote USA · Director · Full-time
Sponsorship not specified$158k-$215kDetected 20 days ago
Agentic AIPatient CareLeadershipCommunicationMentoring
About the role
- Embed with frontline teams and their leaders to understand what quality looks like in practice: how members are engaged, where interactions break down, and how coaching happens (or doesn't) today.
- Evaluate member interactions in real time across millions of touchpoints, moving beyond pass/fail scoring to nuanced assessment of what actually matters for member experience, safety, and outcomes.
- Every key stakeholder should have an approach to action on results so that we're getting better every day.
Responsibilities
- Own the performance of our highest volume frontline AI agents, across voice and chat, and continue to build out those agents to drive higher performance.
- Build AI-powered quality monitoring systems that move the needle on our most important business outcomes.
- What works for Member Service should accelerate what you build for Specialty Care Coordination, Member Outreach, and our Clinician orgs.
- Oversee a small team of operators and agent builders that will drive performance across all frontline agents and teams
Requirements
- 7+ years in high-ownership operator roles: startup strategy, biz ops, consulting, or internal tooling PM.
- You have built and run systems that made organizations meaningfully more effective, and you move quickly to working prototypes on real data with real feedback.
Skills
- Turn successful systems into reusable frameworks that extend to new teams, interaction types, and channels.
Compensation
- $157,500 - $215,000 annually
- The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting.
- Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package.
Benefits
- Our Total Rewards package includes:
- Employer sponsored health, dental and vision plan with low or no premium
- Generous paid time off
- $100 monthly mobile or internet stipend
- Stock options for all employees
- Bonus eligibility for all roles excluding Director and above
- Parental leave program
- Our total rewards package is for full time employees only.
- Healthcare equality is at the center of Devoted's mission to treat our members like family.
Company info
- We are committed to a diverse and vibrant workforce.
Equal opportunity
- Devoted is an equal opportunity employer.
Apply directly at Devoted Studios →Create a free account for alerts like thisView Devoted Studios immigration profile
This listing is sourced directly from Devoted Studios's careers page and normalized into a canonical job model.