phmg
Cloud Telephony Technician
Chicago
Sponsorship not specifiedDetected 2 days ago
Project ManagementBrand StrategyCRMAccount ManagementCommunicationPublic SpeakingMicrosoft Office
About the role
- You will be presenting solutions to clients in depth with consideration of end-to-end delivery from initial concept going live.
- You will be the clients point of contact during the project handling their questions and providing proactive solutions.
- You will be implementing projects yourself to bring your proposed solutions to life.
Responsibilities
- Providing technical assistance to account management support teams
- Training and support capacity with complex casework
- Dedicated team player with drive and initiative
- You will be managing the post-sale technical delivery of the project for the client with assistance from the account manager to create relevant material for you.
- Our projects are implemented and tested through a multistage process to ensure seamless activation for our clients, which you will implement, test and document for future reference.
- Other responsibilities include assisting the Pre-Sale team with technical system capabilities, support with escalated implementation work, contribute to improving our KnowledgeBase.
Requirements
- Experience working in Implementation roles using cloud telephony or other similar technologies
- Familiarity communicating, supporting and consulting clients and account managements via phone or email
- Required Competencies:
- Ability to work to deadlines and time frames
Nice to have
- Number porting experience preferred
Compensation
- $45k base, $55k OTE
This listing is sourced directly from phmg's careers page and normalized into a canonical job model.