Skydio
Manager, Technical Support National Security
US Remote · Senior · Full-time
Sponsorship not specified$115k-$140kDetected 16 days ago
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Stay score
odds of building a lasting career here
53Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role75
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Files H-1B transfers
12 transfer filings in the last year, covering 12 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- Product scope encompasses all Skydio products, including Blue UAS/NDAA drones, docks, attachments & accessories, as well as OnPrem and Cloud BVLOS flight control software, and ATEK and other integrations.
- The TCSR team's goal is high first-contact resolution 20/7, which is critical to minimizing operational disruption and delivering great customer experiences.
- The FSR team's goal is to provide knowledge transfer and best practices to up range teams.
Responsibilities
- Own operational customer satisfaction and team productivity, engagement and growth to optimize outcomes
- Directly contribute to building a strong, positive Skydio Brand by coaching a team that creates and delivers low-effort customer support experiences both remotely and in-person
- Collaborate with the Skydio Mission Success Center of Excellence team to shape team training, quality management, and CRM efficiency and effectiveness
- 5+ years of customer support leadership experience, including direct people management and ownership of operational KPIs
- At Skydio we believe that diversity drives innovation.
- We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems.
Requirements
- Obtaining FAA Part 107 certification within the first 60 days of employment is strongly encouraged for all Skydio employees and required for certain positions.
Nice to have
- Prior experience with UAS, robotics, and/or Internet of Things (IoT) products is a plus
Skills
- Remote United States
Compensation
- At Skydio, our compensation packages for regular, full-time employees include competitive base salaries, equity in the form of stock options, and comprehensive benefits packages.
- Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience.
- The annual base salary range for this position is $115,000 - $140,000*.
- Regular, full-time employees are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan.
- Compensation for certain positions may vary based on the position's location.
Benefits
- Paid vacation time, sick leave, holiday pay and 401K savings plan.
- This position and all associated benefits are subject to applicable federal, state, and local laws, as well as the Company's policies and eligibility criteria.
- Fundamentally, we believe that equity is the key to long-term financial growth, and we ensure all regular, full-time employees have the opportunity to significantly benefit from the company's success.
- Regular, full-time employees are eligible to enroll in the Company's group health insurance plans.
Company info
- The National Security Customer Support team is a globally deployed group of experts that provides the broader organization and our customers with technical support, in-field product enablement, and mission-readiness services to ensure International Defense and Federal Government customers get the most value out of their Skydio UAS solutions.
- This leadership role within the Skydio Mission Success organization works closely with Solution Engineers, Program Management, Product, Engineering, and other cross-functional teams to deliver best-in-class technical support for national defense and government customers operating Skydio drones and Beyond Visual Line of Sight (BVLOS) Dock-based flying robot operations, and related UAS online and offline workflows.
- The team is highly focused on customer enablement, operational readiness, fleet utilization, and continuous improvement through strong technical troubleshooting and Voice of Customer feedback.
- How you'll make an impact:
- Guide daily customer interactions to successful resolutions that enhance mission effectiveness and reduce operational risk
- Directly contribute to imagining and evolving what Skydio Support is as the company, its products, the UAS industry, and customers rapidly evolve and mature to meet the unique needs of national security agencies committed to protecting freedom
- Continuously improve processes and policies to enhance customer experience, team engagement, and operational efficiency
- Gain first-hand product knowledge from frequent use of Skydio products sufficient to engage in meaningful customer interactions and 1:1 conversations both internally and externally
- Close out each day with the knowledge that you've made something better
- What makes you a good fit:
This listing is sourced directly from Skydio's careers page and normalized into a canonical job model.