Computer World Services Corp
Customer Service Professional (CSP) Windows Team Lead
Morrisville, NC
Sponsorship not specifiedDetected 104 days ago
CybersecurityProcess ImprovementProcurementCustomer SupportResearchLeadershipCommunicationCollaborationProblem Solving
About the role
- Computer World Services Corp (CWS) is seeking a detail-oriented and results-driven Customer Service Professional - Windows (PC) Lead who is responsible for providing advanced technical support, leadership, and oversight of desktop support services in a Windows-based enterprise environment. This role serves as the senior escalation point for end-user issues,
- ensures high-quality customer service delivery, and supports the planning, evaluation, and implementation of hardware solutions aligned with organizational requirements. The position combines hands-on technical expertise with team leadership to maintain efficient operations, improve service delivery, and ensure user satisfaction.
Requirements
- Strong knowledge of Windows operating systems and desktop environments
- Proficiency in troubleshooting hardware and software issues
Nice to have
- Experience with ITSM tools (e.g., ServiceNow)
- Experience in federal or government contracting environments
- Security Clearance
- Computer World Services is an affirmative action and equal employment opportunity employer.
- Computer World Services is committed to the full inclusion of all qualified individuals.
Visa & Work Authorization
- Security Clearance
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This listing is sourced directly from Computer World Services Corp's careers page and normalized into a canonical job model.