Trueloyal

Trueloyal

Associate Product Designer

San Antonio, Texas, United States · Internship

No sponsorshipDetected 71 days ago
SpringFigmaWireframingDesign SystemsCRMExcelCustomer Success

About the role

  • We will match you to the right seat based on your portfolio, your obsessions, and what you can talk about for an hour without checking the time.
  • Our programs run with some the largest brands in the world with tens of millions of users, and you will see your work in front of real members within your first month.
  • This is a fully in-office role, Monday through Friday, at the Scaleworks office in Downtown San Antonio.

Responsibilities

  • Surface Ownership: Own design across your assigned product surface (UGC or Loyalty), including the admin console, the member-facing experience, and the visual system that ties them together.
  • Discovery & Synthesis: Sit in on customer calls with brand operators (social and community managers for UGC; loyalty program managers and CRM leads for Loyalty); turn raw conversations into design input, using AI tooling as your accelerant.
  • Prototyping in Modern Tools: Build wireframes, hi-fi mocks, and working prototypes in Figma, v0, Claude Design, or Figma AI.
  • Pod Delivery: Work directly with the engineers in your pod through delivery; run design QA on staging, file bug reports, and partner on fixes before release.
  • Design System Contribution: Contribute to the visual language and component library used across the Advocacy or Loyalty surface.
  • Documentation: Help maintain product documentation, write release notes, and support Customer Success with enablement materials.
  • Roadmap & Prioritization: Help build and maintain the backlog for your surface; size and sequence design work in partnership with the VP of Product & Product Owner, and make the case for what ships next and what waits.
  • Think of this as an apprenticeship in consumer product design at enterprise scale.
  • You won't just be pushing pixels; you'll learn how to translate customer conversations into shipped product, how to design for an admin operator and an end consumer in the same week, and how to ship AI-native product alongside engineers who treat you as a peer.
  • You will report directly to and be personally coached by our VP of Product, who came up through gaming and AI product work and is invested in building you into a senior IC.

Requirements

  • Systems Thinker: You see the rules behind the experience.
  • You can talk about a single interaction for thirty minutes and not get bored.
  • You can speak specifically to what AI tools are good at and you automate everything you can.
  • You can talk for an hour about a loyalty program, social platform, a game or other product you love and what makes it work.
  • Experience & Skills 0-2 years of experience in product design, UX, or interaction design (internships, freelance, and capstone projects count).
  • Comfort prototyping interactions, not just static screens.

Nice to have

  • a social media native who lives on TikTok and Instagram, understands creator and community dynamics, and can articulate why one social product feels different from another.
  • Running a community yourself (Discord server, club, creator collective) is a strong plus.

Skills

  • Comfort prototyping in code is a plus.
  • Your instinct is to think with Claude or prototype with v0, not to spin alone.

Benefits

  • Education Bachelor's degree in Design, HCI, UX, Visual Design, Human-Computer Interaction, or a related field (current seniors graduating this spring are encouraged to apply).

Company info

  • Treat the product with a mission critical mindset; learn how the team supports customers when issues come up.
  • Live Operations Awareness: Treat the product with a mission critical mindset; learn how the team supports customers when issues come up.
  • We are proud to foster a workplace free from discrimination.

Equal opportunity

  • We are an equal opportunity employer and do not discriminate against protected characteristics.

Visa & Work Authorization

  • No visa sponsorship is available for this position*
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This listing is sourced directly from Trueloyal's careers page and normalized into a canonical job model.