Loop Returns

Loop Returns

Engineering Manager, Support & Stability

Columbus, OH

Sponsorship not specified$150k-$190kDetected 1 day ago
PHPVue.jsLaravelMySQLDynamoDBAWSKubernetesDatadogAgentic AIJiraLeadership

About the role

  • We work from our HQ in Columbus, OH, and are distributed throughout the United States, select Canadian provinces, United Kingdom, and Australia.
  • For this position, we're open to Columbus, OH
  • PHP/Laravel, Vue.js, MySQL, DynamoDB, Kubernetes, AWS, Jira, Claude, Cursor, Datadog, Snowflake.

Responsibilities

  • Own stewardship of the application's highest-risk, highest-impact domain areas. Keep them clean, tested, and maintainable so other teams can build on top of them with confidence.
  • Push your team to make AI agents the default starting point for domain maintenance and support triage, not an afterthought. Review AI-generated work with the same rigor you'd apply to any code.
  • Lead your team's AI adoption directly. Set the expectation clearly, give people support and time to build the skill, then hold them accountable.
  • Build and champion the skills, prompts, and automation that turn a recurring problem into something AI catches or fixes before a human has to.
  • Negotiate the boundaries of what your team owns versus what stays with the team that built it. Keep the scope tight and defensible.
  • Maintain enough hands-on technical involvement to stay credible on the work your team does and to unblock them when it matters.
  • You've built or run a proactive stability or support program, not just responded to incidents and tickets as they came in.
  • You've managed underperformance and recognized strong performers with clarity and consistency, and you know how to hold people accountable while building psychological safety.
  • You operate with intensity and hold a high bar for your own work and for the people around you.

Requirements

  • If you can't measure it, you can't protect it.

Nice to have

  • Strong experience with PHP/Laravel environments is a plus, but not required.

Skills

  • Our Tech Stack and Tools

Compensation

  • $150k-$190k

Benefits

  • We expect you'll grow quickly, learning skills that last far beyond your time here.
  • Loop is a formative chapter in your career - a chance to shape the future of commerce and to leave better than when you arrived.
  • 3+ years of engineering management leadership experience, ideally including ownership of platform reliability, system health, or critical-domain code.
  • Represent your team's perspective on system health and support trends back to product and engineering leadership, and make the case for stability work with the same rigor others bring to feature work.

Company info

  • protect margins, delight customers, and help merchants build businesses that last.
  • Life at Loop is rooted in our core values.
  • We balance high empathy with high standards, knowing that work is better when we can show up authentically and resilience is built by facing challenges head-on.
  • https://loopreturns.com/careers.
  • Learn more about us here: https://loopreturns.com/careers.
  • You use AI agents as a default part of how you and your team work, and you can describe specifically how that changed your team's output, not just that you tried it.
Apply directly at Loop Returns →Create a free account for alerts like thisView Loop Returns immigration profile

This listing is sourced directly from Loop Returns's careers page and normalized into a canonical job model.