Dialpad

Applied Scientist

Vancouver, Canada

Sponsorship not specified$162k-$192kDetected 35 days ago

PythonAlgorithmsGitMachine LearningPyTorchNLPLLMsAgentic AIResearchCommunicationCollaboration

About the role

As an Applied Scientist at Dialpad, you'll be a key driver within our AI team, conducting R&D to power the next generation of autonomous voice agents.
While traditional NLP focuses on analyzing static text, your work will center on real-time, multimodal systems that can listen, reason, and take action during live customer interactions.
Beyond the technical skills, we are a team that values collaboration, continuous learning, and the application of diverse perspectives to solve complex problems.

Research and develop state-of-the-art algorithms for autonomous voice agents, specifically focusing on real-time speech processing and reasoning loops.
Advance DialpadGPT: Design and execute distributed training strategies to optimize our proprietary LLMs for agentic behaviors, including precise tool use, instruction following, and latency-constrained generation.
Design and implement orchestration layers that effectively chain LLMs with external tools and APIs to solve complex customer problems autonomously.
Collaborate with engineering, product, and design teams to deploy scalable, low-latency models and algorithms in production.
Build and ship agentic AI products that are redefining how companies operate

Demonstrated experience with training, fine-tuning (PEFT/LoRA), and alignment techniques (RLHF/DPO) for specific domains or tasks.
Strong proficiency in Python and PyTorch, with the ability to write clean, production-ready research code.
Deep understanding of LLMs: Demonstrated experience with training, fine-tuning (PEFT/LoRA), and alignment techniques (RLHF/DPO) for specific domains or tasks.
Experience with Agentic Systems: Familiarity with building autonomous agents, including concepts like tool use, function calling, reasoning chains (CoT), and memory management.

Master's or PhD degree in Computer Science, Machine Learning, Computational Linguistics, or a related quantitative field.
2+ years of industry experience in Machine Learning/NLP for Master's degree holders, or 1+ years for PhD holders.
About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital.
Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve.
Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.
Being a Dialer
At Dialpad, AI isn't just a feature; it's how our teams do their best work every day.

For exceptional talent based in British Columbia, Canada the target base salary range for this position is posted below.

This listing is sourced directly from Dialpad's careers page and normalized into a canonical job model.