Mimica
Senior Value Engineer (Post-Sales)
New York · Senior
Sponsorship not specifiedDetected 69 days ago
Machine LearningExcelSAPProcess ImprovementCustomer SuccessCommunicationPublic Speaking
About the role
- Our AI-powered task mining observes employee actions across the desktop and categorizes them into detailed process maps.
- Visit our Career Page https://www.mimica.ai/careers to learn more.
- We do not request banking or sensitive personal information during the recruiting process.
Responsibilities
- Ensure issue resolution and provide product support when customers and users encounter roadblocks and problems.
- Collaborate closely with Sales, Marketing, Solution Engineering and Partner teams to co-create and execute customer account strategies.
- Build and execute tailored customer success plans to ensure value delivery aligned with customer strategic initiatives and proactively address any challenges or barriers to success.
- Interpret Mimica outputs to provide actionable insights, draw key conclusions, make transformational recommendations, and develop concrete next steps to achieve value.
- Execute training programs, workshops, and onboarding sessions to drive user adoption.
- Track record of building trust-based relationships with business and technical audiences, adapting style to influence stakeholders across functions and levels.
- Collaborative mindset with a bias toward action and a drive to improve internal processes and customer outcomes.
- Drive to continually develop your skills, improve team processes, and reduce inefficiencies.
Compensation
- 🌴 Annual workaways and regular virtual & in-person socials
Benefits
- 💰 Generous compensation + stock options - aligned with our internal framework, market data, and individual skills.
- ☀️ Ample paid time off, in addition to local public holidays
- 🍼 Enhanced parental leave
- 🧘♀️ Health & retirement benefits
- 📖 Annual learning & development budget
- 💻 Company-issued laptop, remote setup stipend, and co-working budget
- 📍 Flexible schedules and location
- Note: Some benefits may vary depending on location and role
Company info
- Serve as a strategic advisor and thought leader in leveraging Mimica to achieve customers' desired business outcomes.
- Communicate to customers about their business by pinpointing problems, issues, or opportunities.
This listing is sourced directly from Mimica's careers page and normalized into a canonical job model.