Duck Creek Technologies

Duck Creek Technologies

Application Support Analyst

Remote, Canada · Mid · Contract

Sponsorship not specified$10k-$25kDetected 13 days ago
JavaScriptPowerShellHTMLSQLAzureDevOpsRESTOpenAPIAccessibilityCustomer SupportPostmanCommunicationCollaborationProblem SolvingOrganizational SkillsProperty & Casualty

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odds of building a lasting career here

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Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

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About the role

  • Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most.

Responsibilities

  • Provide first-line technical support for Duck Creek applications, responding to user inquiries and resolving incidents.
  • Investigate and troubleshoot application issues, working to identify root causes and implement resolutions.
  • Support day-to-day ticket operations, reduce backlog, and improve service delivery
  • Document incidents, troubleshooting steps, and resolutions for future reference in support knowledge bases.
  • Collaborate with application development and infrastructure teams to resolve issues and implement new features.
  • Maintain response time, communication standards, and a professional approach to customer resolution
  • The Application Support Analyst acts as an individual contributor within support, driving service excellence within the support organization through hands-on ticket work, demonstrating quality, ownership, and resolution pace.
  • They handle day-to-day items submitted through the support portal, internal technical tasks and investigation, as well as client-facing communication as regards support items.
  • Overall, the Application Support Analyst provides the backbone of the Loss Control support team's technical ticket resolution capabilities.
  • Strong written and verbal communication skills to effectively document incidents and collaborate with team members.

Nice to have

  • Experience with Duck Creek Technologies products or similar enterprise software.
  • Knowledge of IT service management frameworks such as ITIL.
  • Experience in the insurance technology sector or related industries.
  • Strong problem-solving and troubleshooting skills, with an ability to resolve basic application issues.
  • Understanding of IT environments, including basic networking, infrastructure, and cloud technologies.
  • Familiarity with enterprise software release cycles and deployment processes.
  • Knowledge of incident, problem, and change management processes.
  • Strong organizational skills, with attention to detail in managing incident logs and troubleshooting steps.

Skills

  • Working knowledge of FTP/SFTP, XML/XSLT, and PowerShell.
  • Helping careers take flight.
  • Reshaping an industry.
  • Enable your career to be Made on Duck Creek.
  • Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.
  • Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand.
  • Application Support Analyst

Compensation

  • To support transparency and consistency, we maintain defined compensation ranges based on validated market data, internal equity, and regional considerations.

Company info

  • Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.
  • Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance.
  • We have a flock of more than 1,800 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location.
  • If working in a fast-paced, rapidly evolving company that is transforming one of the world's oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join "The Flock"!
  • Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry.
  • We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations.
  • With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance.
  • We have a flock of more than 1,800 employees across the globe and are proud to be a Flexible-First employer.
  • We empower our employees with the choice to work from an office, from home, or on a hybrid schedule.
  • Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location.
  • If working in a fast-paced, rapidly evolving company that is transforming one of the world's oldest and largest industries sounds exciting, let us know.
  • We are excited you are considering Duck Creek as a future employer and hope you decide to join "The Flock"!
  • To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information - LinkedIn and Twitter.
  • Title: Application Support Analyst
  • This role contributes to ongoing improvement by owning documentation and identifying opportunities to streamline operations.
  • Act as an individual contributor by maintaining active ticket ownership and demonstrating strong closure habits and quality expectations
  • Escalate complex issues specialized departments when necessary.
  • Work with internal teams to identify recurring issues and recommend long-term solutions to improve system performance.

Visa & Work Authorization

  • Legally authorized to work in the country of the job location.
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This listing is sourced directly from Duck Creek Technologies's careers page and normalized into a canonical job model.