eClerx
Client Onboarding
Fayetteville, North Carolina, United States · Senior · Full-time
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About the role
- We are seeking a highly skilled and client-focused Outreach Specialist to support AML/KYC onboarding activities for one of our strategic financial services clients. In this role, you will act as a key connector across client outreach, banking coverage teams, and AML operations—helping ensure timely, accurate, and complete documentation for Client Due
- You will serve as a primary point of coordination for onboarding activities, reaching out to clients for required documentation, addressing questions, and helping navigate process requirements. This is an impactful opportunity to combine relationship management, regulatory expertise, and cross-functional collaboration while contributing to a seamless
Responsibilities
- Support consistent adherence to onboarding metrics, timelines, and service expectations.
- Partner with teams across regions and lines of business to align with global KYC initiatives.
- Support adoption of process enhancements related to policy changes, technology improvements, and control remediation.
Requirements
- You will serve as a primary point of coordination for onboarding activities, reaching out to clients for required documentation, addressing questions, and helping navigate process requirements.
- This is an impactful opportunity to combine relationship management, regulatory expertise, and cross-functional collaboration while contributing to a seamless onboarding experience for high-priority clients.
Compensation
- In the US, the target base salary for this role is $60,000 - $80,000.
Benefits
- Coordinate between coverage teams, AML operations, and compliance reviewers to support timely onboarding.
- Track onboarding populations and workflows in partnership with coverage and operations teams.
Company info
- We are also committed to protecting and safeguarding your personal data.
This listing is sourced directly from eClerx's careers page and normalized into a canonical job model.