AfterShip

AfterShip

Manager, Marketing Creative

Toronto/Vancouver

Sponsorship not specified$110k-$145kDetected 1 day ago
Design SystemsSalesPerformance ManagementCustomer SupportShopifyLeadershipMentoring

About the role

  • AfterShip integrates seamlessly with eCommerce platforms including Shopify and TikTok Shop, and connects with more than 1,200 carriers worldwide.
  • Today, over 20,000 businesses-including Samsung, Gymshark, Mejuri, Dr.
  • Built for a global market from day one, AfterShip operates with an engineering-driven, internationally distributed team.

Responsibilities

  • Build, lead, and grow a high-performing, distributed team of designers through hiring, coaching, mentoring, performance management, and career development.
  • Own creative direction across every marketing surface-including paid campaigns, product launches, sales enablement, lifecycle marketing, social, email, and AfterShip.com-ensuring consistently high creative standards.
  • Build and scale an AI-powered creative production engine that combines cloud-based workflows, automation, and design systems to enable high-volume, high-quality creative output.
  • Create systems that empower non-designers to self-serve routine creative needs, allowing your team to focus on high-impact strategic work.
  • Lead creative planning and prioritization across Product Marketing, Growth, Partnerships, and other cross-functional teams to ensure the highest-impact work ships quickly.
  • Manage external freelancers and creative agencies, providing clear direction, maintaining quality standards, and scaling capacity when needed.
  • 3+ years of people management experience, with a proven track record of hiring, managing, coaching, and developing creative teams while fostering a high-performance culture.
  • Experience building or scaling a creative organization, including establishing processes, workflows, and quality standards that enable teams to produce exceptional work at scale.
  • A strong point of view on modern visual identity and brand design, with excellent creative judgment and awareness of contemporary design trends, especially for technology and AI-native products.
  • Please let us know if you require any support, and we'll work with you to meet your needs.

Requirements

  • Thrive & Grow: There's no ceiling to what you can achieve or learn here.

Nice to have

  • Direct experience leading or contributing to a brand evolution or rebrand.
  • You understand how to evolve a brand system across multiple channels while maintaining consistency and momentum.
  • Experience partnering cross-functionally with Product Marketing, Growth, Partnerships, Product, and other stakeholders to balance creative excellence with business objectives.
  • In-house B2B SaaS or DTC e-commerce experience preferred.
  • You've worked closely with internal marketing teams rather than primarily serving external clients through an agency.
  • AI-fluent, with hands-on experience leveraging AI tools to accelerate creative production and designing AI-powered workflows that improve quality, speed, and scalability.
  • Proven success leading distributed teams and collaborating across time zones.

Compensation

  • CAD$110,000 - $145,000
  • Salary range for this role: CAD$110,000 - $145,000

Benefits

  • Healthcare coverage offered from day 1
  • Retirement plans including company match
  • Annual learning & wellness benefit
  • Monthly book perk
  • In-office lunch and commuter benefits for those located in our hub locations

Company info

  • AfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Founded in 2012, AfterShip is a post-purchase SaaS company on a mission to build the world's leading automation platform for ecommerce merchants.
  • AfterShip unifies shipping & labels, order tracking, AI predictive delivery, and returns management into one system-giving merchants a single place to manage and automate everything that happens after checkout. By centralizing these workflows, AfterShip enables merchants to reduce customer support inquiries, deliver a more reliable and engaging customer experiences, and unlock incremental revenue at every post-purchase touchpoint.
  • AfterShip integrates seamlessly with eCommerce platforms including Shopify and TikTok Shop, and connects with more than 1,200 carriers worldwide. Today, over 20,000 businesses-including Samsung, Gymshark, Mejuri, Dr. Squatch, and Alo Yoga-rely on AfterShip to turn every post-purchase moment into an opportunity to build trust, reduce costs, and drive repeat purchases.
  • Built for a global market from day one, AfterShip operates with an engineering-driven, internationally distributed team. The company employs more than 450 people across 8 offices, spanning North America, Europe, and Asia, and representing over 20 cities worldwide.
  • AfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape.
  • Founded in 2012, AfterShip is a post-purchase SaaS company on a mission to build the world's leading automation platform for ecommerce merchants.
  • AfterShip unifies shipping & labels, order tracking, AI predictive delivery, and returns management into one system-giving merchants a single place to manage and automate everything that happens after checkout.
  • By centralizing these workflows, AfterShip enables merchants to reduce customer support inquiries, deliver a more reliable and engaging customer experiences, and unlock incremental revenue at every post-purchase touchpoint.
  • Squatch, and Alo Yoga-rely on AfterShip to turn every post-purchase moment into an opportunity to build trust, reduce costs, and drive repeat purchases.
  • The company employs more than 450 people across 8 offices, spanning North America, Europe, and Asia, and representing over 20 cities worldwide.
  • Your Mission:

Equal opportunity

  • We are an equal opportunity employer and provide accommodations upon request throughout the recruitment process, in accordance with local legislation.
  • equal opportunity employer and provide accommodations upon request throughout the recruitment process, in accordance with local legislation.
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This listing is sourced directly from AfterShip's careers page and normalized into a canonical job model.