Brenntag

Customer Service Representative

Kilgore, Texas, USA

Sponsorship not specifiedDetected 5 days ago

CRMCustomer SuccessCustomer SupportCommunicationCollaborationMicrosoft Office

About the role

The Customer Service Representative is a key member of the Customer's Account Team (CSR + Account Manager).
The Account Team will be held accountable for the overall customer experience and are expected to consistently provide value to differentiate Brenntag over the competition.
The Account team's efforts are expected to be focused and intentional, with a common goal: increasing customer loyalty, customer retention and territory growth.

Communication: Ability to manage internal and external requests via multiple platforms, while remaining organized and concise with communication.

order processing, order management, order changes, cross collaboration required for order fulfillment, and leading all order related communication to the customer.
This role is instrumental to Brenntag's Service Excellence commitment and must be represented with personal, genuine, and insightful efforts through each step of the customer journey.
Intentional effort is required to development and foster strong customer relationship, ensuring customer loyalty and customer retention.

2+ years of experience in Customer Service, Customer Success, or a similar discipline.
Must have the capacity to problem solve, work independently, and consistently demonstrate strong
Excellent interpersonal skills with a passion for collaboration.
Skilled at handling competing priorities in a fast-paced, highly ambiguous, deadline-driven environment.
Strong organization and prioritization skills.
CRM Experience required, preferably Salesforce.
Experience with Microsoft Office Suite and Team Collaboration tools.
relevant professional experience, Chemical Distribution or Manufacturing is a plus.

Computer Skills: Proficient user of MS office
Proficiency in multitasking
Ability to communicate clearly and professionally both in verbal and written correspondence.
Demonstrates a commitment to customer satisfaction.
Impeccable attention to detail and follow up skills.
Ability to prioritize and multitask in a fast-paced environment.
Ability to adapt to change in the workplace.
Our Offer
Paid parental leave
Education assistance program
Computer
Proficient user of MS office

Responsible for Compliance, Regulations, and Policy Alignment across daily functions ensuring that the service provided to our customers meets Safety, Quality and Regulatory expectations, along with any other relevant company policies and procedures.

childbirth, lactation and related medical condition), genetic information, military service, national origin, ancestry, citizenship status, age, veteran status, physical or mental disability, protected medical condition

This listing is sourced directly from Brenntag's careers page and normalized into a canonical job model.