Williams Lea
Technical Support Associate - Mon - Fri 8am-5pm
San Francisco, CA
Sponsorship not specifiedDetected 30 days ago
ExcelCustomer SupportResearchCommunicationMicrosoft Office
About the role
- Williams Lea has harnessed this ability for more than 200 years.
- Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.
- As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.
Responsibilities
- Provide phone and hardware support to end-users for common office software applications.
- Thoroughly research technical issues and document solutions for user problems in a timely manner.
- Recommend or perform actions to correct software or system problems.
- Maintain incident tracking system from the input of issues through the resolutions, including any necessary escalation.
- Maintain a highly competent knowledge of relevant products, current support policies, and methods of support delivery.
- Handle sensitive and/or confidential documents and information.
- Williams Lea is hiring for a Technical Support Associate for our San Francisco office to work Monday to Friday from 8:00 am to 5:00 pm!
- include providing a combination of software and systems support, basic troubleshooting, and incident management documentation.
Requirements
- Bachelor's degree or equivalent work experience.
- Minimum 5 years of experience in a corporate IT support environment preferably legal.
Benefits
- Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)
- 401k Retirement Savings Plan Including Employer Match
- Paid Time Off (PTO)
- Life Insurance
- Paid Parental Leave
- Short-term & Long-term Disability
- Healthcare & Dependent Care Flexible Spending Accounts
- Domestic Partner Coverage
- Commuter Benefits
- Additional Employee Perks and Discounts
Company info
- In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.
- We're always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.
- It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
- Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.
- In a rapidly changing world, the ability to innovate and break new ground drives progress.
- We're always progressing.
- Connecting technology with expertise and strong processes to transform support services.
Visa & Work Authorization
- rtunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic
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This listing is sourced directly from Williams Lea's careers page and normalized into a canonical job model.