Etsy
Senior Program Manager, Risk & Fraud
Brooklyn, New York · Senior · Full-time
Sponsorship not specified$134k-$174kDetected 30 days ago
SQLA/B TestingProject ManagementPRDsLeadership
About the role
- Company Description Etsy is the global marketplace for unique and creative goods.
- As an Etsy Inc. employee, whether a team member of Etsy or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.
- Salary Range: $134,000.00 - $174,000.00 What's the role?
Responsibilities
- You communicate with clarity-both in writing and verbally-tailoring the level of detail for different audiences and making risk tradeoffs understandable to partners at all levels.
- You maintain composure in high-stress situations, especially during live incidents or emerging fraud waves, calmly organizing teams and driving focused execution.
- The Senior Program Manager, Risk & Fraud will design, lead, and continuously improve a portfolio of strategic programs that strengthen Etsy's fraud defenses!
- You will create durable, repeatable ways of working across the organization and our cross-functional partners.
- We partner closely with Product, Engineering, Analytics, and Operations to strengthen our controls, reduce loss, and protect a safe, trusted experience for Etsy's buyers and sellers.
- This team balances sharp investigative thinking with long-term systems building, using operational insight to shape scalable fraud defenses and improve how we detect and respond to emerging risk.
- Support building tools, systems, policies, and processes with your cross functional partners. That detect and mitigate fraud, surfacing tradeoffs and making strategic recommendations when priorities or constraints require.
- Develop the structure for how work gets done: drafting project briefs, PRDs, and program charters
- Own the operating rhythm for key programs by scheduling, facilitating, and documenting meetings (e.g., stand-ups, planning, steering reviews), tracking actions and dependencies in program management tools, and ensuring clear, timely follow-through.
- Develop the structure for how work gets done: drafting project briefs, PRDs, and program charters; defining scope, milestones, decision owners, and success metrics for Risk & Fraud initiatives.
Requirements
- You operate with a high degree of autonomy in program and project management, from clarifying goals and scope to building plans, running execution, and closing the loop with clear, proactive communication.
- You are data-driven, comfortable partnering with Analytics and using dashboards or queries to size problems, track progress, and evaluate impact
- You are relentlessly curious, always asking "How could this be better?
Nice to have
- 3+ years in Risk, Fraud, or Trust and Safety.
- Operations experience a plus.
- SQL proficiency is a plus.
Skills
- Company Description
- Etsy is the global marketplace for unique and creative goods.
Compensation
- $134,000.00 - $174,000.00
- In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy.
Benefits
- You'll play a vital role in maintaining the health of the Etsy marketplace by translating Etsy's long-term company strategy, Guiding Philosophy, and Risk and Fraud strategy into clear, measurable programs.
Company info
- If, due to a disability, you need an accommodation during any part of the application or interview process, please let your recruiter know.
Equal opportunity
- Etsy is proud to be an equal opportunity workplace.
Visa & Work Authorization
- While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.
This listing is sourced directly from Etsy's careers page and normalized into a canonical job model.