Datavant2

Director of Customer Service

Remote - United States · Director

Sponsorship not specified$168k-$192kDetected 17 hours ago

Stakeholder ManagementBudgetingLogisticsProcess ImprovementHREmployee RelationsCompensationCustomer SupportLeadershipCommunicationCollaborationProblem SolvingMentoringPublic SpeakingMicrosoft Office

About the role

By joining Datavant today, you're stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.
The range posted is for a given job title, which can include multiple levels.

Responsibilities

Lead and develop customer service leaders and teams, establishing clear expectations, performance standards, coaching practices, and career development plans.
Own department-level performance metrics, including service quality, response times, call volume, productivity, customer satisfaction, issue resolution, and operational efficiency.
Partner with Credit, Collections, Operations, Sales, Client Success, Product, and other cross-functional teams to resolve escalated issues, improve customer outcomes, and reduce friction in end-to-end processes.
Establish and monitor department budgets, staffing models, capacity plans, and resource allocation to support business needs and service-level expectations.
Perform other duties and special projects as assigned.
Proven ability to set customer service strategy, translate business objectives into department priorities, and lead teams through growth, change, and operational transformation.
Ability to design, implement, standardize, and evaluate policies, procedures, workflows, and controls that improve efficiency, compliance, scalability, and customer outcomes.

Requirements

10+ years of customer service, operations, contact center, or related experience, including 5+ years leading teams and at least 2+ years managing managers or multi-layered teams.
Strong working knowledge of customer service operations, contact center practices, collections standards, service-level management, quality assurance, and process improvement methodologies.
Strong financial and operational acumen, including experience with budgeting, staffing models, capacity planning, workforce management, and resource allocation.
Excellent executive communication, stakeholder management, and cross-functional collaboration skills, with the ability to influence effectively at all levels of the organization.
Must be able to read, write, and communicate effectively in English.

Nice to have

Experience using contact center platforms, customer service systems, reporting tools, and Microsoft Office Suite
working knowledge of Saleforce, RingCentral, or similar contact center software preferred.

Skills

Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job.

Compensation

The estimated base salary range (not including bonus/commission) for this role is:
In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
$168,000 - $192,000 USD
$140,000 - $160,000 USD

Benefits

Datavant is the data collaboration platform trusted for healthcare.
From fulfilling a single patient's request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.
Bachelor's degree in business, healthcare administration, operations, or a related field preferred; equivalent combination of education and experience will be considered.

Equal opportunity

To learn more about our commitment, please review our EEO Commitment Statement here.
If you need an accommodation while seeking employment, please request it here, by selecting the 'Interview Accommodation Request' category.

Visa & Work Authorization

This job is not eligible for employment sponsorship.

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This listing is sourced directly from Datavant2's careers page and normalized into a canonical job model.