Truv
Customer Success Manager
Miami
Sponsorship not specified$80k-$100kDetected 25 days ago
Account ManagementCustomer SuccessLeadershipCommunicationProblem Solving
About the role
- Our technology streamlines income and employment verification, direct deposit switching, and more-eliminating outdated processes and unlocking greater financial opportunities.
- Backed by $30M from top investors like Kleiner Perkins and NYCA, we're disrupting a $2B legacy market with cutting-edge innovation and a customer-first approach.
- We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.
Responsibilities
- Own the relationship with assigned mid-market accounts post-sales(up to 250K ARR), serving as the primary point of contact for kickoff, out-of-the-box implementation, integration, training and optimization.
- Create and deliver training programs for customer teams.
- Partner with Sales on renewals and upsell opportunities.
- Document customer feedback and feature requests.
Requirements
- 3-5+ years of experience in customer success or similar customer-facing role within B2B SaaS, Mortgage, or Lending or fintech.
- Proven track record at early-stage startups (50-200 employees).
- Minimum 5 year tenure in previous positions, demonstrating stability and impact.
- Outstanding communication skills with ability to explain product features, integrations and functionality to various audiences.
- Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience).
- Applicants must be based in the United States and legally authorized to work in the U.S. Applications from candidates residing outside the United States will not be considered.
Compensation
- Competitive salary and equity package.
Benefits
- Competitive salary and equity package.
- Health, dental, and vision benefits.
- Flexible time off.
- Customer health scores.
Company info
- Lead client onboarding, out-of-the-box implementation, configuration projects, collaborating with customers' teams for go-live and ongoing support.
- Be part of the pooled model to answer customer questions and first-level triage.
- Work with cutting-edge technology and innovative customers.
- Time-to-value for new customers.
Equal opportunity
- equal opportunity employer committed to diversity.
- We are an equal opportunity employer committed to diversity.
Visa & Work Authorization
- Applicants must be based in the United States and legally authorized to work in the U.S. Applications from candidates residing outside the United States will not be considered.
This listing is sourced directly from Truv's careers page and normalized into a canonical job model.