Fanatics Commerce
Retail Supervisor - Orioles Team Store - Baltimore, MD
Baltimore, MD, United States · Part-time
Sponsorship not specifiedDetected 10 hours ago
LeadershipCollaborationProblem SolvingMentoringAdaptability
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16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- This role carries full Manager on Duty responsibilities and operates on a full-time schedule that includes days, nights, weekends, and extended hours during events.
- Coach part-time team members based on observed job performance and operational excellence standards, modeling Fanatics Values in every interaction.
- Anticipate operational challenges before they escalate, acting decisively to resolve problems on the floor, in the back of house, and during high-volume game day scenarios.
Responsibilities
- Team & Leadership Impact (Build Championship Teams)
- Partner with store Leadership on key business decisions, including revenue targets, per cap, and units per transaction (UPT), providing recommendations grounded in observed operational data.
- Ensure Retail Associates deliver an exemplary fan experience on every interaction, with particular focus on game day and event environments.
- Execute consistent daily operations that directly support sales results and a seamless shopping experience for every fan.
- Perform Manager on Duty responsibilities that maintain store standards and keep the fan experience running smoothly across all venue conditions.
- Support back-of-house operations and stockroom organization to ensure product availability never becomes a barrier to fan satisfaction.
- Drive sales results through consistent, disciplined execution of daily operational standards across every shift, including nights, weekends, and extended game day hours.
- Maintain readiness for variable weather conditions and physical demands inherent to venue-based retail, ensuring operations continue without disruption regardless of environment.
Requirements
- Proficiency in retail operation systems including POS, OpSuite, My Playbook, Service Now, and OKTA, or the ability to learn these systems quickly.
- Ability to regularly sit, stand, reach, bend, and move throughout the facility
- must be able to lift and carry up to 30 lbs.
- Must be a minimum of 18 years of age.
Nice to have
- Minimum of two years of experience working in retail or sales, with prior leadership experience strongly preferred.
Skills
- Apply AI and technology to improve efficiency, quality, and outcomes
- Use data and digital tools to inform decisions and enhance performance
- Demonstrate curiosity and adaptability in adopting new technologies and ways of working
- Contribute to a culture of innovation and continuous improvement
Company info
- Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods
- collect physical and digital trading cards, sports memorabilia, and other digital assets
- and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans
- a global partner network with approximately 900 sports, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes
- Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
- Fanatics is building a leading global digital sports platform.
- We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet.
- Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform.
- Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores.
- Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods.
- It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally - as well as its flagship site, www.fanatics.com.
- Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world-including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).
- Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:
- Build Championship Teams
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This listing is sourced directly from Fanatics Commerce's careers page and normalized into a canonical job model.