BambooHR
Helpdesk Technician
Utah | On-Site · Contract
Sponsorship not specifiedDetected 2 days ago
HRISLeadershipProblem Solving
About the role
- Please Note: This is an in-office position which will require working at our Draper, UT headquarters.
- We're leaning into intelligent tools to streamline our workflows, giving us more time for high-impact innovation.
Responsibilities
- Provide A/V support for company meetings, including executive-led and large meetings, and maintain conference rooms and Zoom Rooms to ensure they are fully functional and meeting-ready.
- Provide occasional off-hours or offsite support for special events with advance notice.
- 1+ years experience in a Help Desk, Tech Support, or A/V Support role.
- Proven experience providing "white-glove" support to leadership in high-pressure environments.
Requirements
- Experience with computer hardware repair and maintenance.
- Associate's Degree in related fields.
- Experience with specialized A/V hardware (Neat, Crestron, or similar).
- Experience with Okta, Jamf Pro, or Microsoft InTune.
Skills
- This is an in-office position which will require working at our Draper, UT headquarters.
- Additionally, employment with BambooHR is contingent on passing both a background and credit check.
- AI at BambooHR
Benefits
- Comprehensive health, life, and disability insurance
- Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off so you can enjoy quality of life
- $2000 Paid-Paid Vacation bonus
- Check out all our benefits that benefit you
Company info
- Our mission is simple: we want to set people free to do meaningful work. People love our software-and it turns out that people love working here too. We've been recognized as a "Best Company to Work For," and we're proud of our team for receiving awards for workplace effectiveness and flexibility.
- Essential Job Duties
- BambooHR's IT Help Desk Technicians are responsible for caring for all aspects of our office IT needs. As our ideal Help Desk Technician, you will be able to help our employees do their best work with the greatest attitude and care by troubleshooting technical issues that arise.
- You will:
- Our mission is simple: we want to set people free to do meaningful work.
- People love our software-and it turns out that people love working here too.
- We've been recognized as a "Best Company to Work For," and we're proud of our team for receiving awards for workplace effectiveness and flexibility.
- BambooHR's IT Help Desk Technicians are responsible for caring for all aspects of our office IT needs.
- As our ideal Help Desk Technician, you will be able to help our employees do their best work with the greatest attitude and care by troubleshooting technical issues that arise.
- Help end users resolve technical workstation issues (both Windows and macOS).
- Provision new IT equipment (laptops, monitors, and specialized A/V hardware).
- Troubleshoot network issues (VLANs, Routing, Switching) as they relate to workstations and A/V endpoints.
- Automate job responsibilities-leveraging AI tools where applicable-for continued efficiency.
- Contribute to the ongoing documentation and runbooks of our systems and processes.
- What You Need to Get the Job Done
- Outstanding problem-solving skills and meticulous attention to detail.
- An ability to learn and communicate technical information clearly to all levels of the organization.
- Ability to lift 40+ lbs and work primarily onsite in our Draper office.
- What Will Make Us REALLY Love You
- Experience utilizing ChatGPT, Gemini, Moveworks, and/or other AI tools to improve IT workflows.
- You have basic network experience (VLANs, Routing, Switching).
- You are self-motivated, an ambitious learner, and a proactive communicator.
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This listing is sourced directly from BambooHR's careers page and normalized into a canonical job model.