Vultr
Technical Support Specialist
Remote - United States · Staff+
Sponsorship not specified$25k-$30kDetected 112 days ago
Cloud PlatformsLinuxCustomer SupportEmbedded SystemsCommunication
About the role
- In December 2024 Vultr announced an equity financing at a $3.5 billion valuation.
- Vultr will consider qualified applicants with arrest or conviction records in accordance with applicable laws and will not conduct a background check until after an offer of employment has been extended and accepted.
- We handle personal information responsibly and follow applicable laws, including U.S. privacy rules and India's Digital Personal Data Protection Act, 2023.
Responsibilities
- Respond to customer inquiries regarding Vultr products and services through ticketing systems and other support channels.
- Coordinate with system administrators, engineering teams, network operations, and other internal stakeholders to support issue resolution.
- Support the creation and ongoing maintenance of internal and customer-facing documentation, including knowledge base articles, product guides, and troubleshooting procedures.
Requirements
- Experience with Linux Command Line
- Basic knowledge of enterprise networking concepts sufficient to understand system behavior and assist with troubleshooting
- Strong customer service skills and the ability to communicate clearly in high-pressure situations
- Strong written and verbal communication skills, including the ability to explain technical concepts clearly to non-technical audiences.
- Proficiency in the English language
- Willingness and ability to learn new technologies and follow established processes in an entry-level technical role
- Foundational understanding of servers, computing principles, and how infrastructure-as-a-service platforms operate
- Ability to manage multiple tickets or issues simultaneously while adapting to shifting priorities
- Compensation
- $25 - $30 per hour
- Final compensation will vary depending on years of experience, background/skill set, location, and applicable laws.
- [We are currently accepting applications from candidates residing in the following states: Alabama, Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Wisconsin.]
- We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds and experiences, and we prohibit discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Vultr will consider qualified applicants with arrest or conviction records in accordance with applicable laws and will not conduct a background check until after an offer of employment has been extended and accepted.
Compensation
- Final compensation will vary depending on years of experience, background/skill set, location, and applicable laws.
- Vultr will consider qualified applicants with arrest or conviction records in accordance with applicable laws and will not conduct a background check until after an offer of employment has been extended and accepted.
- We also take your privacy seriously.
- We handle personal information responsibly and follow applicable laws, including U.S. privacy rules and India's Digital Personal Data Protection Act, 2023.
- Your data is used only for legitimate business purposes and is protected with proper security measures.
- Where allowed by law, applicants may request details about the data we collect, access or delete their information, withdraw consent for its use, and opt out of nonessential communications.
Benefits
- 100% company-paid insurance premiums for employee medical, dental and vision plans.
- 401(k) plan that matches 100% up to 4%, with immediate vesting
- Professional Development Reimbursement of $2,500 each year
- 11 Holidays + Paid Time Off Accrual + Rollover Plan
- Increased PTO at 3 year and 10 year anniversary + 1 month paid sabbatical every 5 years + Anniversary Bonus each year
- Internet reimbursement up to $75 per month
- Gym membership reimbursement up to $50 per month
- $500 stipend for remote office setup in first year + $400 each following year
Company info
- Vultr is on a mission to make high-performance cloud infrastructure easy to use, affordable, and locally accessible for enterprises and AI innovators around the world. With 33 global cloud data center locations, Vultr is trusted by hundreds of thousands of active customers across 185 countries for its flexible, scalable, global Cloud Compute, Cloud GPU, Bare Metal, and Cloud Storage solutions. In December 2024 Vultr announced an equity financing at a $3.5 billion valuation. Founded by David Aninowsky and self-funded for over a decade, Vultr has grown to become the world's largest privately-held cloud infrastructure company.
- Vultr Cares
- Vultr is on a mission to make high-performance cloud infrastructure easy to use, affordable, and locally accessible for enterprises and AI innovators around the world.
- With 33 global cloud data center locations, Vultr is trusted by hundreds of thousands of active customers across 185 countries for its flexible, scalable, global Cloud Compute, Cloud GPU, Bare Metal, and Cloud Storage solutions.
- Founded by David Aninowsky and self-funded for over a decade, Vultr has grown to become the world's largest privately-held cloud infrastructure company.
- Commitment matters to Vultr! Increased PTO at 3 year and 10 year anniversary + 1 month paid sabbatical every 5 years + Anniversary Bonus each year
Equal opportunity
- We are an equal opportunity employer and are committed to creating an inclusive environment for all employees.
Visa & Work Authorization
- Where allowed by law, applicants may request details about the data we collect, access or delete their information, withdraw consent for its use, and opt out of nonessential communications.
This listing is sourced directly from Vultr's careers page and normalized into a canonical job model.