MC
Senior Customer Service Representative
US NY Niskayuna · Senior
Sponsorship not specified$56k-$83kDetected 14 days ago
Account ManagementSAPSupply ChainLogisticsContract ManagementCustomer SupportCommunicationMentoringAdaptabilityOrganizational SkillsMicrosoft Office
About the role
- Please note that this role requires on-site presence five days per week, Monday through Friday.
- Local geographic pay differentials may not be reflected in the above pay range and will be discussed with you by a member of the HR team when applicable.
- The amount of these incentives is based on the terms of the Company's incentive plans, the Company's financial performance, and/or individual employee job performance.
Responsibilities
- Receive, enter, and manage customer non-conformance claims, ensuring accurate complaint entry, coding, coordinator assignment, and clear descriptions.
- Drive complaint resolution by facilitating communication between Sales, Logistics, Finance, Product Stewardship, Trade Compliance, and Quality teams.
- Build and maintain trust-based relationships through open and proactive communication.
- Provide backup support for other account specialists outside of the standard backup schedule.
- Support internal and external audits related to order management.
Requirements
- The following are required for the role
- Bachelor's degree with 3+ years of customer service/account management experience or an Associate's degree with 5+ years
- or High School Diploma/GED with 7+ years
- Proficiency in Microsoft Office
- some experience with SAP (SD module) or similar enterprise systems
- Strong customer focus and relationship-building across diverse stakeholders, including distributors, channel partners, contractors, sales teams and technical/field support teams
- Effective communicator with strong interpersonal skills, consistently demonstrating composure, professionalism, and sound judgment under pressure
- Highly organized, adaptable, and proactive problem-solver
- Proven success in fast-paced, international environments, with the ability to manage multiple priorities effectively in response to evolving customer and business needs
- Team-oriented and leads by example through a strong work ethic and commitment to continuous learning; open to mentoring and being mentored.
- Collaborative and leads by example through a strong work ethic and dedication to continuous learning; embraces both mentoring and being mentored
- Proficiency in Microsoft Office; some experience with SAP (SD module) or similar enterprise systems
Nice to have
- Experience managing the end-to-end order management process within an international business environment
- The following are preferred for this role:
Compensation
- Short term disability with 100% base salary coverage.
- Student debt pay-off program.
- $56,300 - $82,610
- The actual salary offered is determined by factors including but not limited to education, experience, skill sets, and geography.
- Local geographic pay differentials may not be reflected in the above pay range and will be discussed with you by a member of the HR team when applicable.
- Additionally, this role is eligible for incentive or sales variable compensation payments.
Benefits
- Participate in after-hours phone coverage on a rotational basis, as required by business needs.
- Health, dental & vision insurance, including critical illness coverage and optional orthodontia coverage.
- Paid parental leave for the birth of a child; adoption and surrogacy reimbursement.
- 25 days of Paid Time Off (PTO) plus paid holidays.
- Additional time off with years of service.
- Wellness programs and financial education.
Company info
- Momentive is a premier global advanced materials company with a cutting-edge focus on silicones and specialty products. We deliver solutions designed to help propel our customer's products forward-products that have a profound impact on all aspects of life, around the clock and from living rooms to outer space. With every innovation, Momentive creates a more sustainable future. Our vast product portfolio is made up of advanced silicones and specialty solutions that play an essential role in driving performance across a multitude of industries, including agriculture, automotive, aerospace, electronics, energy, healthcare, personal care, consumer products, building and construction, and more.
- Momentive believes a diverse workforce empowers our people, strengthens our business, and contributes to a sustainable world. We are proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by law.
- To be considered for this position candidates are required to submit an application for employment and be of legal working age as defined by local law. An offer may be conditioned upon the successful completion of pre-employment conditions, as applicable, and subject to applicable laws and regulations.
- Note to third parties: Momentive is not seeking or accepting any unsolicited assistance from search and selection firms or employment agencies at this time.
- Momentive is a premier global advanced materials company with a cutting-edge focus on silicones and specialty products.
- We deliver solutions designed to help propel our customer's products forward-products that have a profound impact on all aspects of life, around the clock and from living rooms to outer space.
- With every innovation, Momentive creates a more sustainable future.
- Our vast product portfolio is made up of advanced silicones and specialty solutions that play an essential role in driving performance across a multitude of industries, including agriculture, automotive, aerospace, electronics, energy, healthcare, personal care, consumer products, building and construction, and more.
- Momentive believes a diverse workforce empowers our people, strengthens our business, and contributes to a sustainable world.
- We are proud to be an equal opportunity employer.
- Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by law.
- To be considered for this position candidates are required to submit an application for employment and be of legal working age as defined by local law.
- An offer may be conditioned upon the successful completion of pre-employment conditions, as applicable, and subject to applicable laws and regulations.
This listing is sourced directly from MC's careers page and normalized into a canonical job model.