Dexterity

Sr. Manager Product Service and Support

Redwood City · Senior

Sponsorship not specified$150k-$180kDetected 356 days ago

PythonFull-Stack DevelopmentSQLLinuxGrafanaJiraSupply ChainZendeskRoboticsCommunicationProblem Solving

About the role

This role bridges hardware, systems integration, and field operations with ownership of diagnostics, repairs, retrofits, and lifecycle service actions.
Success in this role means hands-on operational excellence, a deep understanding of Physical AI systems, and the ability to communicate clearly with both technical teams and operations leaders.
Office desk-based tasks and lab-floor testing.

Serve as the field technical lead for Mech product deployments and steady-state operations
Own root-cause analysis of hardware and system issues using field diagnostics, logs, and hands-on testing
Perform repair, replacement, and upgrade activities in coordination with the support and service teams
Collaborate with Applications Support to investigate application issues related to hardware triggers or sensor data
Maintain accurate site-level spares, log part replacements, and manage warranty workflows and RMAs
Execute retrofit procedures and validate system performance after changes
Document issue trends and create feedback loops to improve future design and serviceability
Create or contribute to service manuals, troubleshooting trees, and repair guides
perform trend analysis to prevent outages.
Continuous Improvement Projects - Partner with Product Engineering on hardware improvements.

Bachelor's degree in Mechanical, Electrical, Mechatronics, or Industrial Engineering or related field
3+ years in field service, product support, or hardware debugging roles in robotics, automation, or complex electromechanical systems
Physical ability to perform service tasks in warehouse environments, including equipment access, lifting, and calibration
Comfortable working extended hours or on-call rotations for high-severity incidents.

Act as the face of Dexterity Engineering in the field-resolving chronic issues and maintaining long-term system health.

Employer We are an equal-opportunity employer and value diversity at our company.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

This listing is sourced directly from Dexterity's careers page and normalized into a canonical job model.